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EMR Installation.docx

EMR Installation.docx - Your HCO is opening a new clinic...

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Your HCO is opening a new clinic using the same electronic medical record (EMR) and information systems in place at its other clinics. Clerks, nurses, and physicians will all input information to the EMR and several management systems. What should the KM training program for new associates include? How would you accomplish that training economically? When an organization initially installs an EMR at its first location, it will likely have intensive staff training provided by the software vendor. During that initial installation, “super users” should be assigned to become experts on their aspect of the software. So, admissions clerks, nurses, lab technicians, etc. should each have at least one staff person that thoroughly knows and understands the area of the system that they need to use. These staff persons can help to train new staff and provide support to other staff that has questions or problems with the EMR in their department. In addition, ongoing help desk support should be available 24 hours per day, 7 days per week.
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