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Running head: Case Study 2 1 Case Study 2-Social Security Administration Misty D. Cook Liberty University
Case Study 2 2 Case Study 2-Social Security Administration Important Facts In the Social Security administration case, extensive background into the organization is given. The administration is described as a large federal agency but also a social welfare organization. According to Cropf, Gianccola, & Loutzenhiser (2012) The commissioner states the agency’s goals include service, solvency, stewardship and staff. In many ways, the agency is achieving these goals in regard to the staff as they are ranked seventh in best government organizations to work for. They also rank third in team orientation. The only area they are lacking is leadership and this is often fueled by changes due to changes in the presidential administration that the agency is unable to control. The Social Security Administration has three major programs, Disability insurance, old age and survivor insurance and supplemental social security income. This case focuses on the disability insurance. In a five-year period, applications for disability alone have increased 60 percent. This increase in attributed to advances in technology that allow applications to be submitted electronically and insufficient resources. There is debate as to whether the government funding is appropriate for the increased applications. The disability benefit program is not without faults. First a worker must have an established work history based on age. Next the length of the disability must be expected to last more than twelve months. Lastly the disability must prevent employment in any occupation. Once meeting these requirements an applicant must submit documentation and observations from field workers, physicians input is sometimes required. A recent change now allows for reviews of a denial of benefits but this is sporadic at best. Advocates step in to help applicants navigate the paperwork and confusion of the system and often receive a fee based on services.

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