Ppnt_CSU copy.pptx - Executive Summary definitions...

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Executive Summary: definitions Understanding the Language of Telehealth Telehealth… refers to a broader definition of remote healthcare that does not always involve clinical services, though many people use telemedicine and telehealth interchangeably Examples: symptom checking on WebMD, FitBit, tracking health metrics on your iPhone, health plan member services Telemedicine or Virtual Care (interchangeable) is the use of medical information exchanged from one site to another via electronic communications to improve a patient’s clinical health status. This includes a growing variety of applications and services using two-way video, email, smart phones, wireless tools and other forms of telecommunications technology. Examples: video visits, email your doctor, lab results online Video Consults… Is included as an element of all the definitions above, video is a platform for enhanced exchange of information and expertise. It offers a real- time, interactive, two-way, audio-visual communication channel for the member/patient to interact with KP in a care delivery or health plan service encounter. It permits visual assessment of a patient by KP staff during an encounter despite the separation of their physical locations. Video may also be used for non-visit interactions such as clinician-to-clinician consultation, health education, store and forward communications, and tele-sitting health monitoring. Remote Patient Monitoring (RPM) solutions enable healthcare organizations to remotely monitor and manage chronically ill patients with: Congestive Heart Failure Chronic Obstructive Pulmonary Disease Diabetes Hypertension Asthma
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Executive Summary: Intro People want the convenience, access, and the low cost that telehealth/virtual care promises, and competitors – both new and established – are increasingly offering video visits. Within Kaiser Permanente (KP) US, the use of telehealth has proven to be a significant value driver to extend care and member services to meet members where they are – thus improving care, coordination, and affordability. KP now intends to take these learnings and experience to the global market. Changing consumer expectations are driving major industries to undergo a dramatic shift in service to their customers and increasing virtual interactions to meet customer demands. Examples of Industry Shifts to Digital Services Traditional approaches to services across various industries have transitioned to provide a more digital, online experience The traditional retail industry is becoming digitized by online retailers that serve as a one-stop-shop for consumer to conveniently purchase products The grocery industry is shifting online with same-day grocery delivery services that offer greater convenience to shoppers with busy schedules The music industry is becoming digitized through cloud enabled platforms that allow users to easily access their music library on- the-go The taxi industry faces competition from ride sharing companies that use technology to connect drivers with consumers
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  • Fall '13
  • JamesMcCambridge

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