CHAPTER 13 NOTESHDefine the term conflict, and put the three metaphors of conflict into proper perspective for the workplace. Conflict is a process in which one party perceives that its interests are being opposed or negatively affected by another party. Conflict is inevitable but not necessarily destructive. Metaphorically, conflict can be viewed as war (win at all costs), an opportunity (be creative, grow, and improve), or a journey (a search for common ground and a better way).Within organizations,we are challenged to see conflicts as win–win opportunities and journeys rather than as win–lose wars. c Distinguish between functional and dysfunctional conflict, and discuss why people avoid conflict. Functional conflict enhances organizational interests while dysfunctional conflict is counterproductive.Three desired conflict outcomes are agreement, stronger relationships, and learning. People avoid conflict because of the following fears: harm; rejection; loss of relationship; anger; being seen as selfish; saying the wrong thing; failing; hurting someone else; getting what we want; and intimacy. c List six antecedents of conflict, and identify the desired outcomes of conflict. Among the many antecedents of
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