Lecture 2(2).ppt - Factors Influencing Human Interaction...

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Factors Influencing Human Interaction SDP-11 SDP-11 Zamira Sharapiyeva
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Did you know that… “Software disasters are often people problems.” “Today’s business graduates… lack the interpersonal and social skills necessary to manage people.” “In 360-degree surveys, managers typically rate themselves higher than their colleagues do on most measures of performance.” “An employee’s relationship with his or her direct manager is the most important single factor in employee engagement.” "Seventy-five percent of working adults say the worst aspect of their job — the most stressful aspect of their job — is their immediate boss.”
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Skills of Effective Managers Primary causes of software failures: Bad management Communications Training Technical People Management: People Process Technology
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What skills must an effective manager have?
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Factors of Human Interaction Influencin g Factors Key Human Interactions
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Factors of Human Interaction Influencin g Factors Key Human Interactions
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Process for Managing Human Interactions Conduct Interaction Observe and Reflect Consider Influencing Factors Establish Clear Goals Plan for Interaction
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Process for Managing Human Interactions (Scenario) Think about: Goals for the interaction Potential influencing factors Your plan for the interaction
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OUTLINE What is Culture? Cultural Dimensions Cultural Differences Personality Types and Traits Myers Briggs Type Inventory (MBTI) “Platinum Rule” Behavior Styles Working with Different Personalities
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What do you think culture is? Geert Hofstede, an important researcher in the field of organizational culture, refers to culture as culture as things you learn throughout your life, things you learn throughout your life, experiences that shape the patterns of your experiences that shape the patterns of your thinking, acting and feeling. thinking, acting and feeling. Hofstede categorized this as “mental programming” or, as he put it “a software of the “a software of the mind.” mind.”
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What is culture? Culture is comprised of our: Social Environment Life Experiences & Context Family, Friends, Education In the narrow sense, culture is our civilization and how we educate our minds through art, literature, and music. In a broader sense, culture defines how human societies behave, think, and act.
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Why do we need to understand the differences between cultures? Today's software development environment is diverse and complex. More and more people are interacting with clients, stakeholders, and development teams across cultures, countries, and borders, which makes this need more acute.
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