Exam 1 Study Guide final copy

Exam 1 Study Guide final copy - COMM 325 Introduction to...

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Unformatted text preview: COMM 325: Introduction to Organizational Communication Exam 1 Review Sheet For the exam, you should be familiar with the following terms, issues, concepts, theories, and theorists. The goal is not to test your memorization of information, but rather to examine your understanding of issues and concepts and your ability to apply them to organizational questions and problems. Framing Organizational Communication Studies The theme of control: Why is control a defining feature of organizations? One of the defining features of an organization is that it coordinates the behavior of its members. There is often tension and conflict between the individual organization members and the organization itself and the way to resolve this is to subordinate the goals of the organization members to those of the larger organization. What types of control exist in organizations? Direct Control- supervisors make sure their workers are diligently performing their tasks, ever present supervision or at least the threat of it Technological Control- ex of an assembly line where you are allotted a specific amount of time to get your part done- “task time”, also fast food restaurants booths are designed to be uncomfortable to allow for quick turnover Bureaucratic Control- system of rules, formal structures and roles that both enable and constrain the activities of the organization members, highly effective means of controlling organized activity Ideological Control- ideological control refers to the development by organizations of a system of values and beliefs that employees are expected to internalize and identify with, modification of behavior ex. Job at Disney World Concertive Control- this form of control frequently emerges in self-managing teams where team members spontaneously develop ways of policing each other without any intervention from management whatsoever. Defining “Organizational Communication”: “The process of developing collective, coordinated structures of meaning through symbolic practices oriented toward the achievement of common goals” What are the key features of organizations? All complex organizations exhibit 5 essential features 1: Interdependence- no member can function w/o affecting and being affected by other organization members 2: Differentiation of tasks and functions- division of labor, organization as a whole is divided into different departments 3: Goal orientation- oriented toward particular goals 4: Control- previously mentioned mechanisms and 5: Communication processes- organization and communication are co-productive Perspectives on organizational communication: • Positivism a discourse of representation – process of discovery by applying scientific principles gradually and progressively • Interpretivism a discourse of understanding- direct relationship between communication processes and who we are as human beings. Communication constitutes human identity Critical Theory a discourse of suspicion- Similar to interpretivism but has a greater focus on power, believe that...
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Exam 1 Study Guide final copy - COMM 325 Introduction to...

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