SCM 300 – ONLINE LAB EXERCISE #4
YOU MUST SHOW YOUR WORK TO RECEIVE CREDIT
ONLINE Lab Exercise #4 (25 Points)
PART 1: Queuing
The local coffee shop has 2 employees, one takes the orders and then takes payment, and the other
worker makes the coffee drinks.
While some folks ask for a simple cup of coffee that just needs to be
poured, others ask for more elaborate coffee drinks, and others order multiple drinks.
though, it takes a total of 1 min and 15 seconds to process a customer, take the order, make the payment,
and make the drink(s).
During the busiest time of the day, 7:30am to 9:30am, about 39.5 customers
come in per hour:
Since the two workers only service one customer at a time, they are in fact
working like a single worker.
What percentage of the time is this single team of workers
What is the average time a customer waits before they place an order? (In