Exam 2 Study Guide covers Chapters 7-12IS4410/IS4411 Chapter 7 (Processes, Organizations, and IS) Differences between structured and dynamic processes. Processes used in different organizational scope: workgroup, enterprise, and inter-enterprise. How IS improve process quality? oWhat are process efficiency and process effectiveness? oHow are processes improved? Problems of information silos and how they are reduced/resolved? What are CRM, ERP, and EAI? Know the descriptions and characteristics of each. Business process procedures. Challenges of implementing enterprise IS. How do inter-enterprise IS solve the problems of enterprise silos? Chapter 8 (Social Media Information Systems) Review definitions of SMIS. The 3 SMIS roles in social media IS. Understand how communities function in SM. Components of SMIS.