SCM 300 EX2 SG.docx - SCM 300 MODULE 05 Study Packet Module...

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SCM 300 – MODULE 05 Study Packet Module 05: Sell it and Service It Reading Assignment - e-Notes (Supply Chain Management Fundamentals: Module 5) Below is a list of the items most likely to be tested from the Module 5 eNotes: 4 Retailing Options Brick and Mortar 实体零售 All products and services are sold to customers from physical stores. Example: McDonald’s Online or E-tailing 线上零售 All products and services are sold to customers through an online website. Example: Amazon.com Bricks and clicks 实体和官网零售 Products can be bought from a physical store or from an online system. Example: Barnes and Noble and BN.com Clicks and calls 电话零售 In addition to taking orders via the company website, some companies will also offer sales via the phone. Examples: Lands’ End and L.L. Bean Omni-channel Retailing Retailers that are fully committed to engaging customers via catalogs, phone calls, websites, email, internet chatrooms, social media sites or mobile apps, and of course also in stores. Ex. Nordstorm. 3 Retail sources of supply Manufacturers – These are the companies that actually create the finished goods. Retailers then buy the goods and that retailer is responsible for distribution and storage. Wholesalers – These organizations purchase goods from manufacturers. Typically they purchase an assortment of goods from many manufacturers, thus a retail company could purchase all of their electronics from a single wholesaler versus having to purchase from each individual manufacturer. Drop shippers 产商直达货运批发商 This one is not really a source of supply, but rather an organization that ties manufacturers and/or wholesalers directly to consumers. Chargebacks 退款 : Fine charge by retail to their supplier because and minor or major errors. The goal is to motivate suppliers’ compliance on time shipment, shipment accuracy, product quality, incorrect packaging, and label errors. Vendors claim minor issues reduced the amount paid by retailers by hundreds/ thousand $ per year. CPFR (Collaborative, Planning, Forecasting, Rescheduling) 合作计划 Supply chain partners to share data and collectively develop forecasts in an effort to reduce supply chain costs by better plan. Forces organizations to discuss opinions and strategies and find potential issues and solve. VMI 供应商库存管理 : Inventory planning and replenishment system where supplier(vendor) accepts negotiated responsibilities that typically include monitoring and restocking. Last Mile: In supply chain the last mile typically refers to the portion of the supply chain between the final inventory holding facility and the end consumer. a) Last mile not the final mile before consumer receive goods, it might be hundreds miles from center that carries the product to the consumers. b) Consumer is not only the person in home, it also can be the office that ordered printer or a factory that is awaiting raw materials.

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