Appendix 3 -Balanced Scorecard Template.docx - Assessment...

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Assessment Task 1BSBMGT517 Manage operational planAppendix 3: Balanced scorecard templateKRA (key result area)Target KPI (key performance indicator)ResultFinancialTo achieve doubled the salesof storefront business.$ online salesCustomer satisfactionLess than four complaints per hourLess than 5%Less than 10 minutesLess than 2 times to per customerLess than 20 customers in a yearNumber of complaints by number of calls% of rejected deliveriesthe response time when handling customersQuality of information provided to customer with less number of errorNumber of returned items by customerInternal

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