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Order_110501 Research Dissertation-Final revised version.docx

Order_110501 Research Dissertation-Final revised version.docx

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Running head: INTRODUCTION OF LEAN MANAGEMENT ON HOTEL INDUSTRY 1 Introduction of Lean Management on Hotel Industry; a Case Study of Implementation on Hotel Industry Name: Institutional affiliations:
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INTRODUCTION OF LEAN MANAGEMENT ON HOTEL INDUSTRY 2 Table of Contents Abstract…………………………………………………………………………………….. CHAPTER ONE……………………………………………………………………………5 INTRODUCTION…………………………………………………………………………. 5 1.1Background to the Study………………………………………………………………...5 1.2 Statement of the Problem………………………………………………………………..6 1.3 Research Objectives……………………………………………………………………..6 1.3.1 General Objective……………………………………………………………………...6 1.3.2 Specific Objectives…………………………………………………………………….6 1.4 Research Questions……………………………………………………………………...7 1.6 Scope of the Study………………………………………………………………………7 CHAPTER TWO……………………………………………………………………...…… 8 LITERATURE REVIEW…………………………………………………………………...8 2.1 Introduction……………………………………………………………………………..8 2.2 The Background of Lean Management in the Hotel Industry…………………………. 9 2.3. Application of Lean Management in Warehousing…………………………………...12 2.4. Continuous Improvement Processes (CIP) Workshops in the Hotel Management……18 2.5. The Lean Mind-Set .................................................................................................. …...19 CHAPTER THREE………………………………………………………………………...24 METHODOLOGY………………………………………………………………………...24
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INTRODUCTION OF LEAN MANAGEMENT ON HOTEL INDUSTRY 3 3.1 Introduction………………………………………………………………………… .... 24 3.2 Research Design…………………………………………………………………… ..... 24 3.3 Target Population…………………………………………………………………….26 3.4 Data Collection Instruments………………………………………………………….26 CHAPTER FOUR……………………………………………………………………..…31 RESEARCH FINDINGS AND DISCUSSION………………………………………….31 4.1 Introduction…………………………………………………………………………..31 4.2 Response Rate……………………………………….………………………………..32 4.3 Background…………………………………….……………………………………..33 4.3.1 Gender of Respondents………………….………………………………………….33
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