Exam 1 Notes

Exam 1 Notes - Exam 1 Notes Organization Collections of...

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Exam 1 Notes: Organization: Collections of people working together to achieve a common goal. -Organizational Behavior: Multidisciplinary field developed to understanding individual and group behavior interpersonal processes and organizational dynamics. Characteristics of the OB Field: 1)Theory Driven: A)Internal: Explain behavior by looking inside a person (Feelings, emotions, personality) B)External: Explain behavior by looking outside a person (Environment- Weather, Traffic) 2) Grounded in the Scientific Method: -Research versus intuition or common sense -What’s the best leadership style? -Should work be done individually or in teams? -How should managers motivate employees? -What type of personality makes the best employee? 3)Contingency Approach: Leadership style must be appropriate for the particular situation. “If then” Theories 4)Levels of Analysis: -Organization -Individuals -Groups -Organizational behavior 5)OB Draws on Many Disciplines: -Psychology: Individual -Social Psychology: Group -Sociology: Group & Organization -Anthropology: Organization & Group (Cultural Values) -Medicine: Stress 6)Focused on Applications -Improve organizational effectiveness -Enhance individual well-being Organizational Behavior History: -Scientific Management (1890’s-1930’s) -Classical Organizational Theory (1900’s-1930’s) -Mary Parker Follet (1920’s) -Human Relations Movement (Mid 1920’s-1940)
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-Labor Movement (1930’s-1950’s) -Theory X & Y (1950-1960) -Total Quality Management Movement (1980’s-1990’s) 1)Scientific Management: FREDERICK TAYLOR -Systematic study of relationships b/w people and tasks for the purpose of redesigning the work process to increase efficiency. -Created benefits, job training, and specialization -Some people abused benefits and made them work more with no pay increase -Assemble Line -Efficiency- fast, quick, cheap OB TOPICS: -Challenges for managers -Leadership and Followeship -Managing change in work place -Motivation at work -Learning and performance mgmt. 2)Classical Organizational Theory: (1900’s-1930’s) -Leadership, Motivation 3)Human Relations Mgmt: -Experimented w/ lighting, productivity increased whether it got brighter or dimmer. -Nothing to do w/ light, employees like attention from researchers -People punish one another for violating norms. OB: Motivation, Work, Attitudes, Groups 4)Labor Movement: Labor unions lead to bargaining OB: Enhance well-being, Leadership, Groups 5) Theory X: All workers are lazy, will do as little work as possible; mgmt is to keep them working Theory Y: Workers care, mgmt gets in the way OB: Leadership, work attitudes, conflict negotiation, motivation 6) Total Quality Mgmt: Listen to customer and employees for input Six Stigma: Quality checks OB: Total Quality, Leadership, Teamwork 7) Mary Parker Follet: -Managers should participate in work place -More participation in work place -Managers should know how to do the job -Cross-Functional Teams: Managers and different dept’s working together
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This note was uploaded on 04/23/2009 for the course BUS 341 taught by Professor St.lawerence during the Spring '08 term at Rhode Island.

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Exam 1 Notes - Exam 1 Notes Organization Collections of...

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