Test 1 - BUS 370 — Fall 2007 — Test 1 Directions: Fill...

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Unformatted text preview: BUS 370 — Fall 2007 — Test 1 Directions: Fill in your name and student ID. Shade the corresponding letters and numbers on the answer sheet. Answer each question with the one best choice by marking the letter of the answer on the attached answer sheet. Each of the 25 questions is worth 4 points for a total of 100 points. 1. “Every organization must make a product or provide a service that someone values” is a description of which basic truth about Operations and Supply Chain Management: éProfitability and Survival Pervasiveness c Interdependence d) Cross-functional linkages 2. Managing the movement of physical goods throughout the supply chain is the responsibility of which of the following functions within the Supply Chain: @ Logistics b) Planning and Control c) Inventory Management d) Forecasting 3. In the LeapFrog case, which of the following companies was the furthest Upstream: a) Target b) Capable Toys 0 LeapFrog a; Tyvek Paper Manufacturer (DuPont. Co.) 4. LeapFrog’s decision to use air freight to respond to shortages resulted in: a) Delayed shipment times b Increased damage to the product @ Reduction in profit d) Increased cycle times 5. Which of the following is an infrastructural strategy element: a) Buildings b) Computer Systems c Equipment Policies 6. Honda entered the US. market competing primarily on low cost. Overtime, the manufacturing capability improved to the point they had quality levels that exceeded their competitors. This functional strength within the supply chain function fed back into the business strategy. This is an example of: @ Closing the loop b) Strategic alignment c) Functional strategy d) Mission statement 7. A computer manufacturer is trying to decide on a hard drive supplier. The manufacturer has 1 order qualifier: 1. Delivery time of 5 days or better The computer manufacturer has two order winners: Hard Drive Sugglier Cost Quality Deliveg #1 $50 99.95% 5 . 0 #3 40 9.99? 4 $ The computer manufacturer will choose Supplier #: a) 1 b2 <23}: 8. Given the information below, which supplier is the best choice: ' Performan r Importance ASingQller fl SQ ABC IE {If—l Cost 1 4 3 5 T 3 g Delivery 3 2 1 1 6 3 3 Service 2 4 5 3 12 (—0. I 8 l l, i *4 ABC b) DEF c) GHI (:1) None 9. Experience suggests that four generic performance dimensions are particularly relevant to operations and supply chain activities. Mix, Changeover and Volume are sub- dimensions of: a) Quality b) Time @ Flexibility d) Cost 10. In the Catherine’s Confectionary Case, which of the following statements about Catherine’s decision to lease the restaurant Space is true: @ It was inconsistent with the order winners of her customers b) It lowered her costs c) It did not provide her with enough capacity d) It lowered her asset base 11. Business processes are logically related tasks or activities geared towards a business outcome. Which type of business process is necessary, but not value adding: a Primary Support c DeveIOpmental d) Customer focused 12. Given the process map for the San Diego DC below, what is the average cycle time: a) 1 Hour 17 Minutes b) 6 Hours 20 Minutes 6 Hours 27 Minutes ) 11 Hours 22 Minutes Order sits in clerk’s iii-box Clerk proce sses order Order sits in fax in—box Internal mail delivers fax omof ‘B'MOL ~ fl-IJImur-s 47.2mm * 1% aforden‘ lost - 19 — 45 minute: Deaier Transport firm hsp actor racemes dsllvers order checks ( - 2?} marries, an avg. ) Worker h YES order order ol-Jhom—s {-Zminuzes D c - i Earns, an m5) ' 0. 5% afar-idem income: - N0 history of last, damaged, or income: deliveries Cle r1: motif: e 5 dealer and passes order on to plant 13. Using the information below, which truck is the most productive: a) l b) 2 c 3 4 Truck Parcels Delivered # of Days 0|!va / I" f“ r ’I 35 8 '4 , 3 '7 S 2 46 12 3. 33? 3 52 1'1 “(.7 1-1 4 43 8 g‘ 2") 5' 14. From the Zephtrex Fabrics case, the production planning meetings occur every Tuesday and Friday morning at 7am. If the production planning meetings were changed to occur everyday at 7am, how much non-value-added time would be eliminated from the maximum cycle time: {91.} May a lday C I T‘ _ F 0 - 2 (law 5 (:lidays yd e IMrS' a ’ c)3 days fw’fdéf ‘9 Lam’s d)4days grdays dit‘cgracc 15. Inspection at the end of the manufacturing line is an example of which type of quality cost: Appraisal b) External Failure c) Internal Failure d) Prevention 16. The continuous improvement tool below is a: a) Pareto Chart b) Histogram 0 Run Chart d Scatterplot Variable Y a Variable X The following information is to be used for the next 3 questions: I (7 n , Observations / _ Day 1 2 3 4 5 6 X R 1 45.2 44.9 44.6 44.7 44.8 44.6 44.8 0.6 2 44.8 45.0 44.7 44.8 45.1 44.7 44.9 0.4 3 44.6 44.6 44.9 44.8 44.8 44.6 44.7 0.3 4 44.9 44.8 44.7 44.6 44.5 44.7 44.7 0.4 5 44.8 44.9 44.9 44.6 44.6 44.9 44.8 0.3 6 45.1 45.0 44.8 44.8 44.9 44.7 44.9 0.4 7 44.5 44.7 44.6 44.6 44.7 44.6 44.6 0.2 8 44.8 44.9 44.7 44.8 44.8 44.7 44.8 0.2 9 44.9 44.9 44.8 45.0 44.8 44.3 44.8 0.7 10 44.7 44.6 44.8 44.7 44.7 44.8 44.7 r 0.2 _. fl -; Average = 44.8:X 0.4 t 3 Standard Deviation = 0.160 ': 6 Design Specification = 44.0-46.0 inches (tolerance limits) Target = 45.0 L TL = ‘f‘t. L? U TL : L/(a -0 Quality Requirement: 99.7% r) 42 30,- 17. Determine the process capability from the data above: , a 1.00 [4: (4.43 iTa,7¢r: L190 5, use Capt 1.67 c) 2.08 Cm : M.“ [a LT'L I vn—M : m.“ 44.2 4m 40.0-41.2 : (1)250 35’ .357 1.”, i 3%.”; N‘A[l.é7)l'§9]: i497 Assume the data above was collected while the process was stable and in control. 18. What is the lower control limit on theX chart: Tahlc ‘4 5 I n ' (7 a 44.57 / 44.61 L _ __ x _ I c)44.99 CL; * Lin/3 .43 .‘-{ - d) 45.03 19. Based on the R chart, which of the following samples below are out of control: ) 0 ‘ .r a ch =DV“R awn.4 .2 b).4 LCLI-{t m 03‘,‘{:0 'r szn r at; 20. The following information was taken while the process was in control and producing a quality service. Day Late Deliveries Number of Observations f5 1 7 75 3n ’09 3 2 5 75 . 057 3 9 75 A 10 4 11 75 ‘ i .41 {LE-3’: .307 Total": .427 F" 4 What is the upper control limit using a 99.7% quality level: a .000 gnu-724.243) ' :2 : , 3g 0) g; 5p 7; m 0 7 d) .571 -. ' UCLF— p +3msp: 1417+ ?~,o>35'-;: ,214 21. From the Dittenhoefer quality case, which of the following quality initiatives will be the most effective way to improve quality over the long run: Prevent defects up front with process changes, formal procedures and training b) Catch problems early using control charts 0) Make sure customers don’t get defects by performing final inspection d) Provide refunds to customers for any defective product 22. Which phase of the project focuses on execution and control: 3) Concept b) Project definition 0 Flaming Performance Use the information below for the next 3 questions Activitx Duration Predecessorg 3! Crash Cost per Week (no limit) A 7 None $700 B 2 A $500 C 6 A $150 D 2 C $400 E 5 B, C $300 F 4 E $200 G 3 F, D $350 Em 23. Using the information above, determine the latest finish time for Node C: a 7 @513 c) 18 d) 20 24. How much time will it take to complete the project: a) 20 b) 22 @25 d) 27 25. Using the information above, determine the most economical way to crash the project by 2 weeks: a) CrashAbwaeeks - . ! . _ b)Crasthy2weeks Car-44:4! pcaflte ACEFé @Crash C by 2 weeks d)Crasthy2weeks glad: = ...
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Test 1 - BUS 370 — Fall 2007 — Test 1 Directions: Fill...

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