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Chapter 2outline

Chapter 2outline - Chapter 2 Foundations of individual...

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Chapter 2: Foundations of individual behavior I. Ability A. Ability - refers to an individual’s capacity to perform the various tasks in a job B. It is a current assessment of what one can do C. Managers are less interested in whether people differ in terms of their abilities D. Intellectual Ability 1. Intellectual ability encompasses mental activities such as thinking, reasoning, and problem solving 2. it is one of the best predictors of performance across all sorts of 3. One reason intelligent people are better job performers is that they are more creative, learn jobs more quickly, are more adaptable to changing circumstances, and are better at inventing solutions that improve performance E. Ability and Job fit 1. Employee performance is enhanced when an employee and position are well matched- what we call a high ability-job fit 2. If employees lack the required abilities, they are likely to fail II. Attitudes A. Attitudes are evaluative statements-either favorable or unfavorable- concerning objects, people, or events reflect how one feels about something B. What are the main components of attitudes? 1. Attitudes have three components: cognition, affect, and behavior 2. Cognitive component -evaluative; sets the stage for the more critical part of an attitude its affective component 3. Affective component affect is the emotional or feeling segment of an attitude.- affect can lead to behavioral outcomes 4. The behavioral component of an attitude refers to tan intention to behave in a certain way toward someone or something 5. Cognition and affect are intertwined C. How consistent are attitudes?
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1. Research has generally concluded that people seek consistency amoung their attitudes and between their attitudes and their behavior 2. Individuals try to reconcile divergent attitudes and align their attitudes to their behavior so they appear rational and consistent 3. Leon Festinger proposed the theory of
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Chapter 2outline - Chapter 2 Foundations of individual...

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