test2outline - Ch. 9 1. a. b. c. 2. a. b. Intro...

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Ch. 9 1. Intro a. Manufacturing companies typically think about their supply chains as something that originates with suppliers b. Whirlpool implemented an advanced planning and scheduling system that included a suite of supply chain integration and optimization software from i2 technologies c. Whirlpool lost sales because it couldn’t balance supply with demand across multiple distribution sites and locations to make sure the right products required by customers were in the right stores and warehouses at the right time. 2. Enterprise systems a. Enterprise resource planning (ERP) systems are based on a suite of integrated software modules and a common central database. b. The database collects data from many different divisions and departments in a firm, and from a large number of key business processes in manufacturing and production, finance and accounting, sales and marketing, and human resources, making the data available for applications that support nearly all of an organization’s internal business activities. c. Enterprise software is built around thousands of predefined business processes that reflect best practices. d. Best practices are the most successful solutions or problem-solving methods in an industry for consistently and effectively achieving a business objective e. Best practices emerge from two sources: consulting firms and enterprise software firms f. Companies implementing this system would have to first select the functions of the system they wished to use and then map their business processes to the predefined business processes in the software g. Enterprise software is unusually complex, and extensive customization may degrade system performance, compromising the information and process integration that are the main benefits of the system h. If companies want to reap maximum benefits from enterprise software, they must change the way they work to conform to the business processes in the software i. Initially designed to automate the firm’s internal back office business processes, enterprise systems have become more externally oriented and capable of communicating with customers, suppliers, and other organizations j. Business value of enterprise systems 1. Provide value both by increasing operational efficiencies and by providing firm-wide information to help managers make better decisions 2. ES help firms respond rapidly to customer requests for information or products 3. The system integrates order, manufacturing, and delivery data 4. Manufacturing is better informed about producing only what customers have ordered, procuring exactly the right amount of components of raw materials to fill actual orders, staging production, and minimizing the time that components or finished products are in inventory 3. Supply chain management systems a. Answers to problems of supply chain complexity and scale b. Supply chain is a network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing to customers
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c. Links suppliers, manufacturing plants, retail stores, distribution centers, and customers to supply goods and services from source
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test2outline - Ch. 9 1. a. b. c. 2. a. b. Intro...

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