Midterm Study Guide

Midterm Study Guide - COMM 2600: Organizational...

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COMM 2600: Organizational Communication Midterm Exam Review Sheet: Fall 2009 The exam will have 35 questions—approximately 6 from each chapter, 3 from qualitative methods readings and  3 from supplemental readings. Introduction Organizations are changing. How? And what are the implications of these changes? o The use of technology o Changing of power structure depending on what business it s (hierarchical or flattened –  meaning power is distributed equally) o Using history and culture of the past (shirt must fit into current period for success)  o Implications: if used correctly, you will have successful/positive outcome and allow fluid  boundaries and communication between employees within the organization Why is attention to the larger social climate important? What can we learn from it? o If you are aware of how society is changing as a whole, you are then able to alter your own  culture to fit within the larger picture.  Discuss common used metaphors are their implications for organizational communication. o Organization = machine o Organization = drama Take on different parts/roles Act different at work than in real life Dramatic in workplace “High School” o Organization = container o Organization = culture  o Organization = network o Organization = family Working together Sacrifice  Hierarchy “structure” Loyalty  o “Early bird gets the worm” Get it done early and not procrastinate Be “proactive” Being first Sense of accountability/liability  Defining Org Comm and Conducting Fieldwork/Ethnographic Methods Describe ethnographic methods and understand their use and importance for studying organizations. o Describe the role of the researcher in ethnographic methods as well as the challenges that arise from  doing such work. Explain the benefits of ethnographic research and the differences between interpretive and scientific  studies of organizations.
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Provide a basic definition, assumptions, potential problems, advantages and critiques of the following: Information-transfer o Definition: Views communication as a metaphoric pipeline   information flows from one person  to another; clear, one-way information transfer. 1   another  o Assumption/Example: Business manager communicates with subordinates or people under him,  with minimal spillage (he says what he means and does not mess up) this explains: Thoughts and feelings can be transferred Words contain thoughts and feelings Listeners and readers extract those thoughts and feelings through words   o Problems: Miscommunication only occurs when no message is received and/or when the 
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This note was uploaded on 04/28/2009 for the course COMM 2600 taught by Professor Sanea during the Spring '07 term at Colorado.

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Midterm Study Guide - COMM 2600: Organizational...

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