HB_237_Syllabus_springll_08 - Lodging Management HB 237...

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HB 237 Monday 6:00 pm-8:50 pm Kellogg Center Auditorium…(to start) Joel Heberlein CHA Office and Phone: Kellogg Hotel and Conference Center Office Telephone: 432-1966 Cell Phone: 517-749-3990 E-mail: Heberle2@.msu.edu Angel: http: // angel.msu.edu Office Hours: M-F 8-5 Call Sue or Kim for an appointment. If my door is open, and I am available, I welcome your visit. For those of you who email, I pledge to answer e-mail messages within 24 hours. Feel free to call me on my cell phone before 11 pm. Catalog Description: Interrelated systems in lodging operations. Front desk, reservations, housekeeping, private branch exchange (PBX) telecommunications, guest services and security. Segmentation of lodging products and associated management challenges. Further Description This course is intended to build on the introduction to the lodging segment of the hospitality industry. Through a variety of methods (text reading, lectures, and case analysis) you will have the opportunity to learn about the various systems that make up the lodging property. These systems include front desk, reservations, housekeeping, telecommunications, guest services, and security / loss prevention / risk management. Course Objectives: Upon completion of the course you should be able to: Classify hotels in terms of service levels, ownership, and affiliation. Describe how hotels are organized. Summarize front office operations during the four stages of the guest cycle. Identify tools managers use to track the reservations process. List the seven steps of the registration process. Explain the important issues of managing lodging security. Describe the process of creating and maintaining front office accounts. Identify the procedures for check out and settlement. Discuss the typical responsibilities of the housekeeping department. Summarize the front office (night) audit process. Explain the concept of revenue management. Required Text: Kasavana, M. and Brooks, R. Managing Front Office Operations , (7th Ed.) In Class Assignments A variety of activities to enhance your understanding of the principles of lodging operations will be conducted over the course of the semester. There may be assignments that offer the opportunity for extra credit. 15c70c772cf3cedd015d6770bac259e050ceca31.doc
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This note was uploaded on 04/29/2009 for the course HB 265 taught by Professor Jaemincha during the Spring '09 term at Michigan State University.

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HB_237_Syllabus_springll_08 - Lodging Management HB 237...

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