adv_hospitality - Disney Advanced Studies in Hospitality...

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© Disney – Revised December 2007 Syllabus Page 1 Part of The Disney Advanced Studies in Hospitality Management Course Disney Advanced Studies in Hospitality Management Course Contact: College Program Education Suite #703, Vista Way Tel: (407) 827-1244 P.O. Box 10000 Fax: (407) 560-8899 Lake Buena Vista, FL 32830 THE DISNEY ADVANCED STUDIES IN HOSPITALITY MANAGEMENT COURSE FOCUS (44 contact hours) Credit Recommendation : This course is currently in development and has not yet been reviewed by the American Council on Education. The Disney Advanced Studies in Hospitality Management Course is an advanced-level course that covers the more complex issues facing Hospitality leaders today. The objective of this course is to prepare students to become entry-level managers in the Hospitality industry by exposing them to contemporary operational issues and situations and equipping them with the ability to analyze problems and develop, propose and implement strategic solutions. Topics covered include leadership, strategic planning, international tourism, organizational behavior, communication, ethics, etiquette, human resource management, hospitality security and guest service, among others. Previous working knowledge of the hospitality industry gained through academic studies and practical experience is helpful. However, a list of supplemental reading material will be provided in week one to help those students without this foundational knowledge. THE DISNEY ADVANCED STUDIES IN HOSPITALITY COURSE LEARNING OBJECTIVES Define effective leadership and describe its importance Explain the concept of strategic management and the strategic planning process Research a hospitality provider and conduct an organizational analysis Examine individual and group behavior within an organization Analyze operational issues and propose recommendations Develop fair, cost-effective guest service recoveries Identify various issues related to human resource functions Evaluate the ethical ramifications of contemporary issues Conduct an operational audit and critique the quality of a hospitality provided Discuss the civil and legal rights and duties of travelers and innkeepers Evaluate the impact of terrorism on the travel and tourism industry Discuss the hospitality manager’s role in creating a safe and secure environment Explore technological advances driving efficiency and competition Examine market forces affecting growth in the hospitality industry Explore new technology, products and services for the 21 st century guest Predict new trends for the next decade
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© Disney – Revised December 2007 Syllabus Page 2 Part of The Disney Advanced Studies in Hospitality Management Course THE DISNEY ADVANCED STUDIES IN HOSPITALITY MANAGEMENT COURSE REQUIREMENTS ATTENDANCE: Attendance is required for all of The Disney Advanced Studies in Hospitality Management classes. This is an interactive course that requires each participant's involvement. All students will be allowed two absences
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adv_hospitality - Disney Advanced Studies in Hospitality...

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