HB100-11_leadership_and_mgt

HB100-11_leadership_and_mgt - HB 100 Session 11 Chapter 14...

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HB 100 Session 11 Chapter 14 Leadership and Management
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Leadership Traits Courage Decisiveness Dependability Endurance Enthusiasm Initiative Integrity Judgment Justice Knowledge Loyalty Tact Unselfishness
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Identifiable Practices Common to Leaders Challenge the process: Be active, not passive; search for opportunities; experiment and take risks. Inspire a shared vision: Create a vision; envision the future; enlist others. Enable others to act :Do not act alone; foster collaboration; strengthen others. Model the way: Plan; set examples; strive for small wins. Encourage the heart: Share the passion; recognize individual contributions; celebrate accomplishments.
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Definitions of Leadership “Leading is the process by which a person with vision is able to influence the activities and outcomes of others in a desired way.” Leaders know what they want and why they want it—and they are able to communicate those desires to others to gain their cooperation and support
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Transactional Leadership Process by which a leader is able to bring about desired actions from others by using certain behaviors, rewards, or incentives In essence, an exchange or transaction takes place between leader and follower A hotel general manager who pressures the food and beverage director to achieve certain goals in exchange for a bonus is an example of someone practicing transactional leadership
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Transformational Leadership Eliciting performance above normal expectations Three important factors: Charisma Individual consideration Intellectual stimulation
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Includes those made by owners, the corporate office, guests, employees, regulatory agencies, and competitors Figure 14-2: Demands Placed on Leaders
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Common Traits Among Leaders Include: High ego strength Strategic thinking ability Orientation towards the future Belief in principles of human behavior Strong connections Politically astute Know how to use power
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Hospitality Management Managers plan, organize, make decisions, communicate, motivate, control the efforts of a group to accomplish predetermined goals, and establish direction
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HB100-11_leadership_and_mgt - HB 100 Session 11 Chapter 14...

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