HB100-13_HR - HB 100 Session 13 Chapter 16 Human Resources...

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HB 100 Session 13 Chapter 16 Human Resources Management
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Importance of Human Resources Human resources is about attracting, selecting, orienting, training, coaching, counseling, disciplining, mentoring, developing, evaluating performance, supporting, and retaining employees Leadership in human resources is important because of the nature of the hospitality experience (importance of service)
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Human Resources Issues Changing Demographics: In the U.S., the birth rate has slowed, the population is aging, and more women and minorities are entering the hospitality workforce Turnover: There are fewer job applicants who are often not qualified and when they are, frequently do not stay long Legal Issues: Legislation and the enforcement of laws relating to the workplace have increased in recent years
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Before a hospitality business can Recruit Select Train Compensate Evaluate And eventually terminate …
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Human Resources Task Analysis : To examine every task of each employee to determine the best way of doing the particular task and its potential outcome on the guest experience Job description : A detailed description of the activities and outcomes expected of the person performing a specific job
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Human Resources Job Specification: Specifies the qualities and knowledge the person will need to do the job Productivity Standards : Measuring or timing how long it takes to do a given task
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The Legal Environment Source: Adapted from James Ledvinda And Vida Scarpello, Federal Regulation of Personnel and Human Resources Management, 2e. (Boston: PWS-Kent Publishing, 1990). Concerns Concerns Fairness issues Economic disparity Changing values Interest group agendas Political party mandates Loop-holes in current legislation State Court System Federal Court System Passed by congress Passed by state legislature Presidential executive orders Federal agencies State agencies Independent commissions Rulings Written regulations Complaint investigations Technical assistance Lawsuits Planning compliance strategies Formulating appropriate HR policies Training employees and managers Defending lawsuits Working with government agencies Lobbying for policy changes Opinions and Decisions Laws Laws Agencies Agencies Management Management Responses Responses Regulatory Regulatory Action Action Challenges to Laws
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Laws Civil Rights Act of 1964: Prohibits discrimination on the basis of race, color, religion, sex, or national origin Equal Employment Opportunity Title VII of the Civil Rights Act: Enforces equal employment opportunity for all persons seeking employment Equal Pay Act of 1963 : Requires women and men performing equal jobs to receive equal pay Age Discrimination in Employment Act of 1967: Prohibits employers from discriminating against an employee because of age when older than 40 Makes it illegal to hire undocumented employees
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HB100-13_HR - HB 100 Session 13 Chapter 16 Human Resources...

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