mgmt09_tif11 - Chapter 11 Communication and Information...

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Chapter 11 Communication and Information Technology TRUE/FALSE QUESTIONS UNDERSTANDING COMMUNICATION 1. If a manager clearly and articulately verbalizes instructions to a subordinate, communication can be said to have taken place. (False; moderate; p. 293; AACSB: Communication) 2. In the study of management, communication generally refers to interpersonal communication. (False; moderate; p. 293; AACSB: Communication) 3. When work groups tease a member who’s working too hard or producing too much, they’re informally motivating the member. (False; moderate; p. 294; AACSB: Communication) 4. As employees set specific goals, work toward those goals, and receive feedback on progress toward goals, communication is required. (True; moderate; p. 294; AACSB: Communication) 5. The communication that takes place within groups is a fundamental mechanism by which members share frustrations and feelings of satisfaction. (True; moderate; p. 294; AACSB: Communication) 6. The most important function of communication is the release for emotional expression of feelings and for fulfillment of needs. (False; moderate; p. 294; AACSB: Communication) INTERPERSONAL COMMUNICATION 7. The channel chosen to communicate the message cannot be affected by noise. (False; easy; p. 295; AACSB: Communication) 8. The communication method that conveys personal warmth the best is face-to-face communication. (True; difficult; p. 297; AACSB: Communication) 9. Formal presentations are the best communication method to use for scanability. (False; difficult; p. 297; AACSB: Communication) 10. Nonverbal communication is communication transmitted without words. (True; easy; p. 298; AACSB: Communication) 11. The best-known types of nonverbal communication are demographics and proxemics. (False; difficult; p. 298; AACSB: Communication) 12. Verbal intonation refers to the emphasis someone gives to words or phrases that convey meaning. (True; moderate; p. 298; AACSB: Communication) 34
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ORGANIZATIONAL COMMUNICATION 13. Formal communication refers to communication that follows the official chain of command or is part of the communication required to do one’s job. (True; moderate; p. 303; AACSB: Communication) 14. Informal communication takes place when employees talk with each other in the lunchroom, as they pass in hallways, or as they’re working out at the company exercise facility. (True; moderate; p. 303; AACSB: Communication) 15. Any communication that flows from a manager to employees is downward communication. (True; easy; p. 304; AACSB: Communication) 16. Downward communication is communication that cuts across both work areas and organizational levels. (False; moderate; p. 304; AACSB: Communication) 17. In the chain network, communication flows according to the formal chain of command, both downward and upward.
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This note was uploaded on 04/30/2009 for the course MAN 3025 taught by Professor Clevenger during the Spring '08 term at University of Central Florida.

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mgmt09_tif11 - Chapter 11 Communication and Information...

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