mgmt09_tif13 - Chapter 13 Managing Change and Innovation...

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Chapter 13 Managing Change and Innovation TRUE/FALSE QUESTIONS FORCES FOR CHANGE 1. Change is an organizational reality. (True; easy; p. 356) 2. The marketplace is an external force of change. ( True; moderate; p. 356) 3. The change in demand for health care technicians is an example of an economic change. (False; difficult; p. 356) 4. Labor markets are an internal force for change. (False; moderate; p. 356) TWO VIEWS OF THE CHANGE PROCESS 5. The “calm waters” metaphor of change is consistent with Lewin’s concept of unfreezing, changing, and refreezing. (True; difficult; p. 358) 6. In the “white-water rapids” metaphor of change, managers should expect change at any time, and it may last for unspecified lengths of time. (True; moderate; p. 358) MANAGING ORGANIZATIONAL CHANGE 7. Organizational change can be any alterations in people, structure, or technology. (True; moderate; p. 360) 8. Any manager can be a change agent. (True; moderate; p. 361) 9. Computerization is a technological change that replaces people with machines. (False; moderate; p. 362; AACSB: Technology) 10. Probably the most visible technology changes in recent years have come through managers’ efforts to expand corporate financing. (False; moderate; p. 363; AACSB: Technology) 11. Sensitivity training is a method of changing behavior through unstructured group interaction. (True; easy; p. 363) 12. Change threatens the investment you’ve already made in the status quo. 95
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(True; easy; p. 364) 13. One reason people resist change is that it substitutes ambiguity for uncertainty. (False; difficult; p. 364) 14. Negotiation refers to covert attempts to influence, twisting and distorting facts, or withholding information. (False; moderate; p. 365) 15. Never negotiate with employees as a means of overcoming resistance to change. (False; moderate; p. 365) 16. Cooptation refers to covert attempts to influence. (False; moderate; p. 365) 17. Manipulation is the use of direct threats. (False; moderate; p. 365) 18. A major disadvantage of coercion is that it is may be illegal. (True; moderate; p. 365) CONTEMPORARY ISSUES IN MANAGING CHANGE 19. Cultural change is easier when the organizational culture is strong. (False; easy; p. 366) 20. A leadership change can facilitate cultural change. (True; moderate; p. 367) 21. The number of employees experiencing job stress in the United States ranges anywhere from 40 to 80 percent. (True; difficult; p. 368) 22. Stress is the physical and psychological tension an individual feels when he or she is facing or experiencing extraordinary demands, constraints, or opportunities for which the outcome is perceived to be both uncertain and important. (True; moderate; p. 369) 23. In terms of organizational factors, any attempt to lower stress levels has to begin with employee selection.
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This note was uploaded on 04/30/2009 for the course MAN 3025 taught by Professor Clevenger during the Spring '08 term at University of Central Florida.

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mgmt09_tif13 - Chapter 13 Managing Change and Innovation...

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