mgmt09_tif14

mgmt09_tif14 - Chapter 14 Foundations of Behavior...

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Chapter 14 Foundations of Behavior TRUE/FALSE QUESTIONS WHY LOOK AT INDIVIDUAL BEHAVIOR? 1. One of the challenges in understanding organizational behavior is that it addresses issues that aren’t obvious. (True; moderate; p. 388) 2. Organizational behavior is primarily concerned with group interactions. (False; moderate; p. 389) 3. Turnover is the failure to report to work. (False; easy; p. 389) ATTITUDES 4. Attitudes are evaluative statements concerning objects, people, or events. (True; moderate; p. 390) 5. Since the 1990s, the number of workers who say they are satisfied with their jobs has been increasing. (False; difficult; p. 391) 6. Research on the relationship between satisfaction and turnover shows that satisfied employees have lower levels of turnover while dissatisfied employees have higher levels of turnover. (True; moderate; p. 392) 7. Satisfied employees increase customer satisfaction and loyalty because they are more likely to be friendly, upbeat, and responsive. (True; difficult; p. 392) 8. Individuals try to reconcile differing attitudes and align their attitudes and behavior so they appear rational and consistent. (True; difficult; p. 393) 9. Cognitive dissonance theory seeks to explain the correlated relationship between the affective, cognitive, and behavioral components of attitudes. (False; moderate; p. 394) PERSONALITY 10. The Myers-Briggs Type Indicator® (MBTI®) lacks evidence to support its validity. (True; moderate; p. 398) 125
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11. In the Big Five Model, emotional security was positively related to job performance. (False; difficult; p. 399) 12. The Big Five Model found that calm and secure workers performed better than nervous ones. (False; difficult; p. 399) 13. A person who rates as being high in Machiavellianism would accomplish a task regardless of what it takes. (True; moderate; p. 400) 14. Employees with high self-esteem tend to be more satisfied with their jobs than low SEs. (True; moderate; p. 401) 15. A low self-monitoring employee would not adjust well to self-sent signals, but would respond well to signals in his or her external environment. (False; difficult; p. 401) 16. People from Middle Eastern countries believe they can dominate their environment. (False; difficult; p. 402) 17. U.S. workers, more than Iranian workers, would likely have an external locus of control. (False; moderate; p. 402) 18. According to Holland’s Typology, a realistic personality type might be well-suited to be an economist. (False; moderate; p. 404) 19. According to Holland’s Vocational Preference Inventory, farming is considered a conventional job type. (False; moderate; p. 404) 20. According to Holland’s Typology, enterprising types tend to be self-confident, ambitious, energetic, and domineering. (True; moderate; p. 404)
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mgmt09_tif14 - Chapter 14 Foundations of Behavior...

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