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mgmt09_tif15 - Chapter 15 Understanding Groups and Teams...

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Chapter 15 Understanding Groups and Teams TRUE/FALSE QUESTIONS UNDERSTANDING GROUPS 1. Formal groups are primarily social in nature. (False; easy; p. 424) 2. Command groups, cross-functional teams, self-managed teams, and task forces are all examples of informal groups. (False; moderate; p. 424) 3. To be considered a group, there must be at least five people. (False; moderate; p. 424) 4. Task groups are permanent teams that take on special projects. (False; moderate; p. 424) 5. Self-managed teams are composed of people from different work areas. (False; easy; p. 424) 6. The first stage of group development is storming. (False; moderate; p. 425) 7. In the storming stage of group development, intragroup conflict often occurs. (True; moderate; p. 425) 8. Under some conditions, high levels of conflict are conducive to high levels of group performance. (True; difficult; p. 426) EXPLAINING WORK GROUP BEHAVIOR 9. External conditions tend to have little influence on group performance. (False; moderate; p. 427) 10. A group’s performance potential depends to a large extent on the individual resources its members bring to the group. (True; moderate; p. 427) 11. Work groups are unorganized crowds. (False; easy; p. 428) 12. The impact that group pressures for conformity can have on an individual member’s judgment and attitudes was demonstrated in research by Solomon Asch. (True; moderate; p. 430) 154
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13. An advantage of group decisions is that they increase acceptance of a solution. (True; easy; p. 434) 14. The human relations view of conflict held that conflict must be avoided because it indicates a malfunctioning within the group. (False; moderate; p. 436) 15. Resolving conflicts by placing another’s needs and concerns above one’s own is termed forcing. (False; moderate; p. 437) 16. Compromise offers the ultimate win-win solution to conflict. (False; moderate; p. 437) TURNING GROUPS INTO EFFECTIVE TEAMS 17. More than 70 percent of U.S. manufacturers use work teams. (True; moderate; p. 438) 18. A work team discusses, decides, and delegates together. (False; easy; p. 439) 19. A problem-solving team brings together experts in various specialties to work together on various organizational tasks. (False; moderate; p. 439) 20. A formal group of employees who operate without a manager and are responsible for a complete work process or segment is referred to as the self-managed team. (True; moderate; p. 439) 21. Functional teams are teams that use technology to link physically dispersed members in order to achieve a common goal. (False; moderate; p. 440) 22. Virtual teams use computer technology to link members to achieve a common goal. (True; easy; p. 440 ; AACSB: Technology) 23. Interpersonal skills are not necessarily needed for a team to be effective. (False; moderate; p. 440) 24. Mutual trust is important in developing effective teams. (True; easy; p. 440) 25. Negotiating skills are important in creating effective teams.
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