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ch02stu - Chapter 2 Developing Team Listening and Etiquette...

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Ch. 2, Slide 1 Mary Ellen Guffey, Business Communication: Process and Product , 6e Business Communication: Process and Product, 6e Mary Ellen Guffey Copyright © 2008 Chapter 2 Developing Team, Listening, and Etiquette Skills
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Ch. 2, Slide 2 Mary Ellen Guffey, Business Communication: Process and Product , 6e Typical personnel ads call for Proven team skills Strong verbal, written skills Excellent interpersonal, organizational, and team skills Interpersonal and communication skills Good people skills, superior communication skills, must work well with diverse teams Why Soft Skills Matter
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Ch. 2, Slide 3 Mary Ellen Guffey, Business Communication: Process and Product , 6e Why Teamwork Works Better decisions Faster response Increased productivity Greater “buy-in” Less resistance to change Improved employee morale Reduced risks
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Ch. 2, Slide 4 Mary Ellen Guffey, Business Communication: Process and Product , 6e Positive Team Behavior Team players set rules, abide by them analyze tasks, define problems contribute information and ideas show interest, listen actively encourage members to participate synthesize points of agreement
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Ch. 2, Slide 5 Mary Ellen Guffey, Business Communication: Process and Product , 6e How to Resolve Conflict: Six Steps Listen Listen Under- Under- stand stand other other points points of view of view Show Show you you care care about about the the relation- relation- ship ship Look for Look for common common ground ground Invent Invent new new problem- problem- solving solving options options Reach Reach an an agree- agree- ment based based on what on what is fair
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Ch. 2, Slide 6 Mary Ellen Guffey, Business Communication: Process and Product , 6e Before the meeting Meetings – Duties of Meeting
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