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Unformatted text preview: digm are soon left behind by the competition. However, in traditional service industries—such as finance, accounting, insurance, legal services, and health care—lasting success and riches come not to nonconformists but rather to those who can deliver services most effectively within the confines of established practices, policies, and regulations. Of course, a clever idea for structuring a deal, or a creative legal maneuver, may play a role in winning smaller battles along the way. But such tactics are those of conformists who are playing by the same ground rules as their peers; winners are just better at the game. In conclusion, while nonconformists tend to be the wildly successful players in technologydriven and consumerdriven industries, traditionalists are the winners in systemdriven industries pervaded by policy, regulation, and bureaucracy. 87. “As technologies and the demand for certain services change, many workers will lose their jobs. The responsibility for those people to adjust to such change should belong to the individual worker, not to government or to business.”
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- Spring '09