Operational-planning-task2-W4.pdf - BSBMGT517 Operational...

This preview shows page 1 - 3 out of 6 pages.

BSBMGT517 Operational Planning - Task 2 Week 4 Appendix 2: Action plan Template Milestone: Action and/or objective Date Person responsible Budget or resources Including human and physical Training 8 staff members for online customer services E.g. chat help line for customers needing help Objective to have better customer service 1 /8/2013 operations general manager 1) Insource staff members from existing staff 2) Train employees on telecommunications, processes of order forms, transactions and software 3) 2 week review after training then 6 month review Cost: $3000 Review current employees to source customer service team as stores are overstaffed 1/7/2013 Brisbane manger Gold coast manager consultant Email to managers to source staff Cost: $0 Building a great reputation of BBQ fun and being reliable and high quality brand. Ongoing All internal stakeholders employees and marketing Ongoing - by taking BBQ Fun online there will be higher customer buy in and there for brand development. As the website develops so will the brand Cost: included in marketing costs Maintain low number of customer complaints. Quick online rating service on website to be reviewed every month to ensure high quality services are maintained. e.g. Do you like the look of our website? :) :( 6month reviews Kim Chen, Operations General Manager Small online questionnaire website designer to incorporate it into design, make it fun and attractive for customers 1) Design online questionnaire, 5 questions - Mainly yes or no questions with emoticons (attractive questionnaire on website) Can have specific for customer who have purchased online 2) Gather data from this questionnaire 3) Review every 6 months and have meeting on customer feedback Cost: $1000 Alyssa Lammiman
BSBMGT517 Operational Planning - Task 2 Week 4 Design dynamic, fun and user friendly website (Up to 50 days developme nt) Due -

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture