itsa-hr-service-management (1).pdf - ServiceNow Human Resources application Istanbul ServiceNow Contents Contents HR Service Management 4 Understanding

itsa-hr-service-management (1).pdf - ServiceNow Human...

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08/21/2017 ServiceNow Human Resources application
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Istanbul ServiceNow Contents Contents HR Service Management ............................................................................................................................. 4 Understanding HR Service Management ............................................................................................ 4 Human Resources getting started ...................................................................................................... 7 HR and IT implementation team .............................................................................................. 8 Workday integration .................................................................................................................. 8 Activate HR Service Management ......................................................................................... 18 Activate HR Performance Analytics ....................................................................................... 40 HR case management ...................................................................................................................... 41 HR Service Portal ................................................................................................................... 42 Create New Case ................................................................................................................... 55 HR Employee Relations ......................................................................................................... 67 HR cases for VIPs .................................................................................................................. 68 Escalate an HR case ............................................................................................................. 68 Suspend and resume an HR case ......................................................................................... 69 Monitor the HR chat queue .................................................................................................... 69 HR Profile .......................................................................................................................................... 72 HR profile and HR case security ........................................................................................... 73 Customized profile information ............................................................................................... 74 Create or modify an HR profile .............................................................................................. 76 Users ....................................................................................................................................... 79 Contacts .................................................................................................................................. 79 Create or modify a beneficiary ............................................................................................... 79 Who is covered ....................................................................................................................... 80 Create or modify a health benefit .......................................................................................... 81 Create or modify Life, AD&D insurance benefits ................................................................... 83 Create or modify a retirement benefit .................................................................................... 84 Create or modify disability insurance benefits ....................................................................... 85 Generate HR Profiles ............................................................................................................. 86 Create or modify an employee direct deposit ........................................................................ 87 HR Administration .............................................................................................................................. 87 Guided Setup .......................................................................................................................... 88 Application View ..................................................................................................................... 96 HR Properties ......................................................................................................................... 96 HR Criteria .............................................................................................................................. 98 HR Document Templates ..................................................................................................... 100 HR Surveys ........................................................................................................................... 105 Managed Lists ...................................................................................................................... 112 Knowledge Management ...................................................................................................... 119 HR service categorization ..................................................................................................... 120 Manage roles ........................................................................................................................ 132 Manage the HR chat queue ................................................................................................. 141 Monitor the HR chat queue .................................................................................................. 142 Service Portal and HR Links ................................................................................................ 144 HR Dashboards & Reports overview .............................................................................................. 148 Overview ............................................................................................................................... 149 Use the HR Manager Dashboard ......................................................................................... 149 HR Case Dashboard ............................................................................................................ 150 Reports .................................................................................................................................. 150 Evaluate HR survey responses ............................................................................................ 152 Satisfaction Survey Scorecard ............................................................................................. 153 © 2017 ServiceNow. All rights reserved. ii
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Istanbul ServiceNow Contents View HR Performance Analytics ..................................................................................................... 155 Content packs for Human Resources ............................................................................................. 156 Index .......................................................................................................................................................... 157 © 2017 ServiceNow. All rights reserved. iii
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Istanbul ServiceNow HR Service Management HR Service Management The ServiceNow ® HR Service Management application automates standard HR processes within your organization. This automation eliminates the number of checklists, email exchanges, and phone calls performed by the HR team. Employees can access HR services, streamlining their HR request processes. These requests are tracked and progress is monitored. Explore HR Service Management release notes Upgrade your instance Understanding HR Service Management on page 4 Set up Human Resources getting started on page 7 Activate HR Service Management on page 18 Administer HR Administration on page 87 HR Dashboards and Reports Use HR case management on page 41 HR Service Portal on page 42 Create New Case on page 55 Escalate an HR case on page 68 Develop Developer training Developer documentation Components installed with HR Service Management on page 19 Integrate Workday integration Troubleshoot and get help Ask or answer questions in the HR Service Management community Search the HI knowledge base for known error articles Contact ServiceNow Support Understanding HR Service Management HR Service Management benefits your enterprise by automating standard HR processes within your organization that support relationships between employees and the HR department.
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  • Winter '17
  • Prof Natwar Lal
  • Management, ........., Service system, HR Service Management

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