6.5.docx - To All Classmates and Professor Beach...

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To All Classmates and Professor Beach, Information systems are forever evolving in today’s society and company’s need to be operationally innovative to stay ahead of their competitors. This involves hardware, software, networks, and data utilization and storage which are built to achieve specific goals like processing data into meaningful information and knowledge. So, I took a look at Progressive insurance company. In 1991, sales increased from 1.9 billion to 9.5 billion by 2002. How did they do it? The company changed its way of conducting business through innovation and went through operational reform. Progressive came up with new ways of filling orders, developing products, providing customer service, or doing any other activity that an enterprise performs which is called operational innovation (Hammer, 2004). Progressive grew to become the 3 rd largest insurance company and outperformed its competitors by analyzing financial performance and changing the way the insurance claims process were being handled.
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