Review for RM.docx - What is a POS system A POS system is a...

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What is a POS system? A POS system is a network of cashier and server terminals that typically handles food and beverage orders, transmission of orders to the kitchen and bar, guest-check settlement, timekeeping, and interactive charge posting to guest folios. What can a POS system do? A variety of reports can be generated including open check (list of outstanding checks), cashier, voids/ comps, sales analysis, menu mix, server sales summary, tip, labor cost, etc. Sophisticated POS systems can generate hundreds of management reports. How POS systems helps : 1. Elimination of arithmetic errors. 2. Improved guest check control. 3. Increased average guest check. 4. Faster reaction to trends. 5. Reduced labor costs and greater operational efficiency. 6. Reduced Credit Card Expenses. 7. Reduced Late Charges What are the two terminal types of POS system? Server or pre-check terminal and cashier terminal. What are some new development in the POS system technology? The latest development is a POS RFID Reader, which can trigger an automatic logon at a POS station when a server wearing a RFID wristband is within range. Benefits of using handheld POS systems: 1. Delivery of food is quicker resulting in higher average checks and greater table turnover. 2. Servers have more time for servicing guests and suggestive selling resulting in higher tips and satisfied guests. For example, handhelds at the Oak Forest Bowl in Chicago, Illinois eliminated the need for servers to walk back and forth across a 20,000 square foot beer garden to take and input orders into the POS system. Servers at Washington, D.C.’s Royal Mile Pub use handhelds to quickly list all of the 83 single-malt scotches the restaurant serves. 3. Training time is significantly reduced. With easy access to the menu, including daily specials, server menu knowledge is enhanced and menu memorization reduced. 4. Handhelds can be equipped with portable belt printers and credit card swipes for printing customer receipts and performing tableside settlement. This provides quicker service, for curbside and takeout service especially, and also safeguards guests from credit card fraud. 5. Handhelds inform the servers when items are out of stock or orders are ready, although this task can also be accomplished through waiter paging systems. Silent (no beeper noise) paging systems are available. Servers receive an unmistakable vibration when an order is ready.
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6. More tables can be assigned to servers without compromising the service. 7. Customer, ingredient, and nutritional information can be accessed easily. 8. Errors and omissions due to transferring orders to the POS system are significantly reduced. 9. Lines at POS terminals are eliminated. 10. The system can prompt a server to read each order back to verify accuracy before hitting send.
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  • Spring '14
  • JohnF.Agnelli
  • Management, food cost percentage

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