Aula13 - ITIL v2 - IT Financial Management.PPT

Aula13 - ITIL v2 - IT Financial Management.PPT - ITIL...

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ITIL ® is a Registered Trademark of the Office of Government Commerce (OGC) 1 ITIL ® Foundations Introduction to the IT Infrastructure Library Service Delivery IT Financial Management [email protected]
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ITIL ® Foundations - Introduction to the IT Infrastructure Library 2 Unit 10: IT Financial Management Contents Goals and Objectives Key Terms Activities Inputs and Outputs Benefits and Challenges Key Performance Indicators (KPIs) Summary
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ITIL ® Foundations - Introduction to the IT Infrastructure Library 3 Service Delivery: The Tactical Processes Alerts, Exceptions & Changes -Inquiries - Communication -Reports and updates -Availability plan -Targets / thresholds -Reports -AMDB System Management Tools IT Infrastructure -Capacity plan -Targets / thresholds -Reports -CDB -Financial plan -Types & models -Costs & charges -Budget & forecasts -IT continuity plan -BIA & risk analysis -Define requirements -Disaster recovery contracts -Security plans -Intrusion prevention -Security event logging -SLAs, OLAs, SLRs, UCs -Service catalog -Requirements, targets, achievements Source: W. Cook Used with permission. Service Level Management Availability Management Capacity Management IT Financial Management IT Service Continuity Management Information Security Management Customers & Users
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ITIL ® Foundations - Introduction to the IT Infrastructure Library 4 IT Financial Management Goals and Objectives
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