BUSD 106 CH11-1 MINDTAP.pdf - Aplia Student Question 4)23...

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Unformatted text preview: Aplia: Student Question 5/13/18, 4)23 PM < Back to Assignment Attempts: 2.8 Do No Harm: 2.8 / 4 1. Developing Professionalism and Business Etiquette Skills Business professionals value workplace relationships and professional behavior; therefore, it is vital to understand the characteristics recruiters seek as you enter the workforce. Which of the following are synonyms for professional behavior? Check all that apply. Polish Soft skills Civility Business etiquette Protocol Points: Explanation: 0.8 / 1 Close Explanation No matter how you define professionalism, it is an important aspect of the business world and a necessary component of career advancement. The skills related to professionalism influence your ability to communicate successfully (both verbally and nonverbally) with others. Several synonyms for professional behavior include civility, polish, business etiquette, protocol, social intelligence, and soft skills. There is little or no distinction between professional ethics and professional etiquette. Read the following scenario, and answer the question. …&ctx=cchin1-0012&ck=m_1526253753053_0AAA6BD30161B66F5EE4BF070000 Page 1 of 3 Aplia: Student Question 5/13/18, 4)23 PM You work for AdSmart, a marketing research firm. You and a new coworker are meeting a potential client for lunch. You have several morning meetings on the same day as the lunch meeting, so you arrange to meet your coworker and the potential client at 12:15 p.m. at the restaurant. You arrive five minutes early, and the prospective client arrives shortly thereafter. You both wait in the lobby until 12:35 p.m. when you decide to be seated. You check your BlackBerry and see no received communications from your colleague. Finally, at 12:45 p.m., your coworker arrives. During the lunch, your coworker tells several white lies and reveals information regarding your boss that should have been kept confidential. The prospective client doesn’t seem to notice these indiscretions; however, when your coworker begins to badmouth his former employer, a competitor of AdSmart, the client appears ill at ease. Despite the rough start to the lunch meeting, all ends well. You believe that with the appropriate follow-up, the potential client will become one of the firm’s more lucrative partnerships. Once you are back at the office, you debrief with your coworker and discuss the next steps. You decide to take on the task of putting together the proposal the client has requested, and your colleague agrees to send a follow-up note thanking the client and indicating that the proposal will arrive within the next week. When you send off the proposal three days later, you inadvertently learn from the client that he never received any correspondence from your coworker. What dimension of professional behavior did your coworker violate lastly? Honesty and ethics Courtesy and respect Reliability and responsibility Points: Explanation: 0/1 Close Explanation The final dimension of professional behavior that your coworker violated is the dimension of reliability and responsibility; he did this by failing to act on the commitment to send follow-up correspondence to the prospective client. Employers want team players. Proven team skills help deliver on-time, on-budget results . Points: Explanation: 1/1 Close Explanation Proven team skills help deliver on-time, on-budget results. Learn how to work with others to increase the productivity of your company and advance your own career. Read the scenario, and answer the question. …&ctx=cchin1-0012&ck=m_1526253753053_0AAA6BD30161B66F5EE4BF070000 Page 2 of 3 Aplia: Student Question 5/13/18, 4)23 PM You are in a meeting with your work group. Linda, one of your teammates, begins to repeat the same idea she always promotes. You want to tell her it is the worst idea you’ve ever heard—especially since it hasn’t evolved at all in the last month. What should you do? Raise your hand, and remind Linda that the team has already heard her idea. Ignore Linda’s suggestion, and return to the topic you were previously discussing. Listen carefully, and then provide fair but gentle feedback. Points: Explanation: 1/1 Close Explanation In this situation, the best course of action is to listen carefully, and then provide fair but gentle feedback. Although you may not want to listen to your coworker present the same idea yet again, maintaining courtesy and respect toward others in the workplace will promote unity. Try Another Version Continue …&ctx=cchin1-0012&ck=m_1526253753053_0AAA6BD30161B66F5EE4BF070000 Page 3 of 3 ...
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