BUSN258 Week Four Assignment

BUSN258 Week Four - Customer Expectations and Customer Service DeVry University BUSN258 Professor Don Butler February 2 2008 Customer Expectations

Info iconThis preview shows pages 1–3. Sign up to view the full content.

View Full Document Right Arrow Icon
Customer Expectations and Customer Service DeVry University, BUSN258 Professor Don Butler February 2, 2008
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
5 Customer Expectations Reviewing the Facts 1. Look back on your own experiences as a customer and identify situations when little things have made a difference in you buying decision. Think, for example, of places you have stopped doing business with. What little things pushed you out of the zone of indifference into the dissatisfied range? Be as specific as possible and remember that often dissatisfaction comes from a series of truly small, almost insignificant turnoffs. I’ll start by saying the worst experiences I’ve dealt with is with AT&T’s customer service. I really can’t say AT&T’s customer service as group is bad. It was more, the representatives I dealt with. They were a mess and charged me outrageously. All I’m saying is I was scammed by a representative in AT&T and made my experience the worst ever. I had early termination three phone numbers I had and I really didn’t understand the reason of doing so. The representative that set me with my new
Background image of page 2
Image of page 3
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 03/23/2008 for the course BUSN 258 taught by Professor Donbutler during the Fall '08 term at DeVry NY.

Page1 / 5

BUSN258 Week Four - Customer Expectations and Customer Service DeVry University BUSN258 Professor Don Butler February 2 2008 Customer Expectations

This preview shows document pages 1 - 3. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online