Chapter 3 Notes.pdf

Info icon This preview shows pages 1–3. Sign up to view the full content.

View Full Document Right Arrow Icon
Chapter 3: Organizational Culture and Environment The Manager: Omnipotent or Symbolic? The Omnipotent View It’s the dominant view in management the ory and society in general that managers are directly responsible for an org anization’s success & failure Good managers: Anticipate change Exploit opportunities Correct poor performance Lead their organizations T heir decisions & actions change the organization’s performance When the company is doing well, the managers take credit and reward themselves with bonuses, stock options, and the like, even if they had little to do with achieving the positive outcomes. When the company is doing badly, the managers are held responsible and fired, in the belief that “new blood” will bring improved results. The view of managers as omnipotent is consistent with the stereotypical picture of the take-charge business executive who overcomes any obstacle in seeing that the organization achieves its goals. The Symbolic View It’s the view that an organization’s s uccess or failure is due to external factors outside manager’s control The manager’s ability to affect outcomes is influenced and constrained by external factors: Economy Customers Governmental policies Competitors’ actions Industry conditions Decisions made by previous managers Managers symbolize control & influence Develop plans Make decisions Engage in other managerial activities to make sense out of random, confusing, and ambiguous situations Their role of managers in the success of an organization is limited
Image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Reality Suggests a Synthesis Managers are neither all-powerful nor helpless Their decisions & actions are constrained: Internal constraints: organization’s culture External constraints: organization’s environment Organizational Culture What is Organizational Culture? The personality of an organization is its culture It is the shared values, principles, traditions, and ways of doing things that influence the way the organizational members act. They evolve and determine how things are done in the organization Culture is: A perception: It is not something that can be physically touched or seen, but employees perceive it on a basis of what they experience within the organization. Descriptive: It is concerned with how employees perceive the culture and not whether they like it. Shared: The org anization’s culture is described throughout the whole organization in similar terms no matter the different backgrounds or organizational levels of the employees. 7 Dimensions of the Organizational Culture: Attention to Detail: degree to which employees are expected to exhibit precision, analysis, and attention to detail.
Image of page 2
Image of page 3
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern