BSBMGT517 Operational plan.docx - OPERATIONAL PLAN...

Operational plan Excel Personnel
The purpose of this report is to update the current Excel Personnel operational plan, as new
information has been introduced. The main operational goal is to concentrate on increase
sales by 8% by the end of 2011. To accomplish this objective a business expansion strategy
has been demanded and two offices have been opened, one in Melbourne and one in
Adelaide. This expansion has led to a tight budget within the organisation for the fiscal year.
So, Excel Personnel budget need to be kept at a minimal amount. However, a new
department for the training and development of the administrative and sales team for Excel
Personnel need to be created.
As a well established organisation, Excel Personnel is a family owned company that believes
in gaining and retaining customers through customer service excellence. Though the
company has managed to retain their long standing personnel, several of their newer clients
have changed recruitment companies in the last six months. Concerned with the loss of
clients and no trend in the customers’ move, the board of directors have decided to train
their team on the latest customer service skills.
Operational Goals
The operational goals are the following:
Operational goals How they are related to strategic plan
Develop a new department for the training
and development of the administrative and
sales team for your employer at a personnel
recruitment company.
Business expansion
Train their team on the latest customer
service skills.
Due to demand they have opened two
offices, one in Melbourne and one in
Adelaide.
Business expansion
You need to keep the budget at a minimal
amount.
Concentrate on is to increase sales by 8%
by the end of 2011.
List resources and funds
The resources and funds required to meet these goals are:
● Five staff in the administration department handle enquiries in regards to sales to the
organisations that they provide with personnel (both permanent and temporary).
● There are ten recruitment personnel who have the primary responsibility to manage
their caseload and follow up leads for new opportunities.
● Timelines
● Complaints issues and complaints investigations
Operational Plan Katherine Pulido Sarmiento
OPERATIONAL PLAN

● Extra customer service staff
● Stakeholder agreements
● Flowcharts
● Human resources
● Staff performance
Relevant personnel to consult with
According Excel Personnel organisational requirements -Instructions, procedures and
directions- a consultation process has been established at all stages of this year. The