The effective and ineffective listner.docx - Ajman...

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Ajman University College of Engineering Department of Electrical Engineering English Communication Skills Assignment 4(A&B) The Effective and Ineffective Listening Done By: Mohammad Yaser Alsakaji 201311468 Supervisor : Dr.Siddig Abdel Monim Ismail August 2017
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Effective Listening You Probably Don't Listen as Effectively as You Think You Do ... and You Probably Don't Know It A study of over 8,000 people employed in businesses, hospitals, universities, the military and government agencies found that virtually all of the respondents believed that they communicate as effectively or more effectively than their co-workers. 1 (Could everyone be above average?) However, research shows that the average person listens at only about 25% efficiency. 2 While most people agree that listening effectively is a very important skill, most people don't feel a strong need to improve their own skill level. 3 Why Effective Listening Matters To a large degree, effective leadership is effective listening. A study of managers and employees of a large hospital system found that listening explained 40% of the variance in leadership. 4 That's a big correlation by social science standards (like r = .63). Effective listening is a way of showing concern for subordinates, and that fosters cohesive bonds, commitment, and trust. Effective listening tends to reduce the frequency of interpersonal conflict and increases the likelihood that when conflicts emerge they will be resolved with a "win-win" solution. In addition, if you listen to the people you manage, you will learn "what makes them tick." When you know what makes them tick, you will be more effective at motivating them. You can encourage them when they need encouraging, and you will know what kinds of things they value as rewards for a job well done (e.g., additional responsibility, public praise, autonomy, etc.). What Effective Listening Is Effective listening is actively absorbing the information given to you by a speaker, showing that you are listening and interested, and providing feedback to the speaker so that he or she knows the message was received. Delivering verbal communication, like writing a newsletter, involves trying to choose the right words and nonverbal cues to convey a message that will be interpreted in the way that you intend. Effective listeners show speakers that they have been
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