Management Cheat Sheet Exam 2

Management Cheat Sheet Exam 2 - Chapter 13 2 Forces for...

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Chapter 13 2 Forces for change: External and Internal . External are: Market place, Government laws and regulations, Technology, Labor market, Economic changes. Internal are: Changes in organizational strategy, Workforce changes, New equipment, Employee attitudes. ”Calm Waters” Smile- Change is a response to a break in status quo, Needed only in occasional situations, Future is predictable (past prologue), Punctuates long periods of calm/stability. Lewin = Unfreezing Changing Refreezing Unfreezing accomplished by : Increasing driving forces (direct behavior away from status quo), Decreasing restraining forces (hinder movement from equilibrium), Combination of these two approaches. “White-Water Rapids” Smile- Stability and predictability don’t exist, Face constant change-bordering on chaos, Requires flexibility-quick response to changing conditions-comfort with ambiguity. Complex Adaptive System- Study of how order emerges organically from interactions among actors, Open system environment interacts with system (continuously, unpredictably, nonlinearly), Large number of agents and interactions- simple/flex rules-decentralized, Self-organizing-emergent properties, Small changes can create big results. Gladwell’s “Tipping Point” (MB)- Attempts to explain why major changes often happen suddenly/unexpectedly-like an epidemic spread of an infectious disease, A few people falling into distinct types initiate the spread of the “change virus”(Connectors-spreaders of info, Mavens-collectors of info, Salesmen- persuaders/influencers), Self-organizing mechanism (Global level patterns emerge solely from interactions among lower level system components, Rules of interaction among component use only local information) Transactional vs Transformational changes Transactional Change = Evolutionary- Change is a gradual, continuous process that is operational, and focused on only a portion of the system. Leadership can come from anywhere Transformational Change = Revolutionary- Change is discontinuous, episodic, strategic and focused on the entire system. Leadership must come from the top. -- Phases of Change Implementation Process: Pre-launch (Identify/Plan), Launch (Do), Post-Launch (check), Sustaining the change (Act). Leader’s Role: Pre-Launch : Leader self-examination, Gathering information from the external env, Establishing the need for change (‘burning platform’) based on data, Providing clarity regarding vision and direction, Translate change vision into required competencies and behaviors (Source: Sapir) Leader’s Role: Launch: Translate change vision into competencies and behaviors: Vision: Creativity/Innovation/Thought Leadership; Competency: The ability to develop, sponsor or support the introduction of new and improved methods, products, procedures, or technologies; Behaviors: 1. Displays original thinking, 2. Meets challenges with resourcefulness, 3. Generates suggestions for improving
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This note was uploaded on 03/23/2008 for the course MAN 320 taught by Professor Passovoy during the Fall '08 term at University of Texas at Austin.

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Management Cheat Sheet Exam 2 - Chapter 13 2 Forces for...

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