car rental BPM ppt.pptx - Business Process Management in...

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Business Process Management in Car Rental Industry AAKASH GURJAR POORNACHANDRA KOLLA RAVI TEJA PRATEEK SONI YUGANTAR SHARMA
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Why Car Rentals? Car rental industry was brought into America by two gentlemen Le., Walter L. Jacobs and John D. Hertz in the 20th century In 2016, $58.26 Billion Market globally. Selling the same product: where is the differentiation? Price Customer Service Convenience Mix between credence and experience good Not a product you keep – not an investment
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COMPETITION 38% 19% 19% 5% 20% Market Share Enterprise Holdings Inc. Hertz Global Holdings Inc. Avis Budget Group Inc. Dollar Thrifty Automotive Group Other
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Car rental problems the design of the business process is A time-consuming procedure . One of the major concern and challenge for a car rental business is determining the number of fleet of cars in the appropriate store. revenue MANAGEMENT can be a problem if the rental companies are relying very much on insurance companies and corporate accounts. Address proofs, Billing problems, wrong credit cards being charged
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What is BPM? Management approach focused on aligning all aspects of an organization with the wants and needs of clients.
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  • Fall '14
  • Hadidi,R
  • Business process modeling, car rental industry

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