ch 14 notes - 1. Describe the perceptual process model of...

Info iconThis preview shows pages 1–2. Sign up to view the full content.

View Full Document Right Arrow Icon
1. Describe the perceptual process model of communication. Communication is a process of consecutively linked elements. Historically, this process was described in terms of a conduit model. Criticisms of this model led to development of a perceptual process model of communication that depicts receivers as information processors who create the meaning of messages in their own mind. Because receivers' interpretations of messages often differ from those intended by senders, miscommunication is a common occurrence. 2. Describe the process, personal, physical, and semantic barriers to effective communication. Every element of the perceptual model of communication is a potential process barrier. There are eight personal barriers that commonly influence communication: (1) the ability to effectively communicate, (2) the way people process and interpret information, (3) the level of interpersonal trust between people, (4) the existence of stereotypes and prejudices, (5) the egos of the people communicating, (6) the ability to listen, (7) the natural tendency to evaluate or judge a sender's message, and (8) the inability to listen with understanding. Physical barriers pertain to distance, physical objects, time, and work and office noise. Semantic barriers show up as encoding and decoding errors because these phases of communication involve transmitting and receiving words and symbols. 3. Contrast the communication styles of assertiveness, aggressiveness, and nonassertiveness. An assertive style is expressive and self-enhancing but does not violate others' basic human rights. In contrast, an aggressive style is expressive and self-enhancing but takes unfair advantage of others. A nonassertive style is characterized by timid and self-denying behavior. An assertive communication style is more effective than either an aggressive or nonassertive style. 4. Discuss the primary sources of nonverbal communication. There are several identifiable sources of nonverbal communication effectiveness. Body movements and gestures, touch, facial expressions, and eye contact are important nonverbal cues. The interpretation of these nonverbal cues significantly varies across cultures. 5.
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Image of page 2
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 03/23/2008 for the course MAN 336 taught by Professor Edwards during the Spring '08 term at University of Texas at Austin.

Page1 / 3

ch 14 notes - 1. Describe the perceptual process model of...

This preview shows document pages 1 - 2. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online