319-739-1-PB (1).pdf

319-739-1-PB (1).pdf - International Journal of Management...

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International Journal of Management Excellence Volume 8 No.2 February 2017 © TechMind Research Society 937 | P a g e Impact of Rewards (Intrinsic and extrinsic) on Employee Performance: With Special Reference to Courier Companies of City Faisalabad, Pakistan Nosheen Khan 1* , Hafiz Waqas 2 , Rizwan Muneer 3 Lecturer, Department of Management Sciences, National University of Modern Languages (NUML) Islamabad,Pakistan 1 Teaching Assistant, College of Commerce, GC University Faisalabad, Pakistan 2 Lecturer/ Teaching Assistant, Department of Statistic, GC University Faisalabad, Pakistan 3 1 [email protected] 2 [email protected] 3 [email protected] * Corresponding author Abstract- The study has conducted to measure the effect of rewards (Intrinsic & Extrinsic) on employee job performance. The experiences and personal opinions of employees working in different couriers companies were analyzed through questionnaires in the city of Faisalabad. The key objective of the study was to find that the rewards affect the performance of an employee. Statistical package (SPSS) has been used to conduct the analysis of the study. Employees like Field Supervisors, Couriers from courier companies (TCS, OCS, Leopard and Express Courier Services) were chosen through stratified convenient sampling. The focus of the study was to distribute and highlight an adequate level of incentives to the employees and create balance in distribution of rewards so that every employee contributes his efforts for the growth of the company. This study also focuses on two major rewards, intrinsic and extrinsic. Rewards plays a motivational role in the personality of an employee and urge them to produce loyalty and show good performance .By the results study shows that there is a strong relationship between both type of rewards and on employee performance. Concluding, the study has verified and explores further research opportunities that can enhance the understanding of rewards and employees job performance. Keywords - Intrinsic Rewards; Extrinsic Rewards; Job Performance 1. INTRODUCTION Human resource provides basis for an organization to achieve sustainable competitive advantage. Since organizations are operating in a dynamic and competitive business environment, they need to develop strategies to acquire and retain the skilled workforce. Nowadays, human asset considered to be the most important asset of any organization and in order to get the efficient and effective result from human resource motivation is necessary. “ Performance of service desk is critical to an organization” Siti-Nabiha (2012) [1] . Therefore many approaches such as goal setting approaches, measurement and feedback approach, job design approach and reward and recognition approach have been developed and adopted in the world with the aim of increasing employee performance. On the other hand Hafiza et al (2011) [12] pointed out that working conditions, worker and employer relationships, training and development, job security and companies overall guidelines and procedures for
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