BSBINM601 Manage knowledge and information - Presentation .pptx - Obtain information on business needs BSBINM601 Manage knowledge and information

BSBINM601 Manage knowledge and information - Presentation .pptx

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Obtain information on business needs BSBINM601 Manage knowledge and information Session 1 © 2016 Innovation and Business Industry Skills Council Ltd
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Unit overview At the end of this unit, you should know how to: obtain information relevant to business issues analyse information and knowledge take decisions on business issues identified disseminate information to the organisation. © 2016 Innovation and Business Industry Skills Council Ltd
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Purpose of this presentation At the end of this session, you should know how to: review feedback and business performance data identify and analyse business problems and issues identify information required to reach a decision source and gather reliable information test information for reliability and validity utilise formal and informal networks. © 2016 Innovation and Business Industry Skills Council Ltd
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Group discussion Knowledge is power (Francis Bacon, 1597) How important is knowledge and information to the success of businesses today? © 2016 Innovation and Business Industry Skills Council Ltd
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Information vs knowledge Information Facts provided or learned about something or someone Captured manually or computerised systems Knowledge Facts, information, and skills acquired through experience or education Held in people’s head © 2016 Innovation and Business Industry Skills Council Ltd
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Types of IM and KM systems Transaction processing systems (TPS) Customer relationship management (CRM) systems Management information systems (MIS) Enterprise resource planning (ERP) systems Decision support systems (DSS) © 2016 Innovation and Business Industry Skills Council Ltd
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KM systems © 2016 Innovation and Business Industry Skills Council Ltd A knowledge management (KM) system gathers, stores, manages, extracts, creates and disseminates knowledge and information. Capture / create Share / disseminate Acquire / apply
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Identify and analyse business issues Review performance data Review customer feedback Review staff feedback © 2016 Innovation and Business Industry Skills Council Ltd
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Review performance data When is performance data reviewed? How often? Does the business have a formal review process? Identify variances to locate potential issues or problems Analyse variances to determine is there is an issue or explanation © 2016 Innovation and Business Industry Skills Council Ltd
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Financial performance data Budgets Operating Sales Expenditure Purchasing Labour Advertising Departmental Financial statements Statement of financial performance (formerly income or profit and loss statement) Statement of financial position (formerly balance sheet) Cash flow statement © 2016 Innovation and Business Industry Skills Council Ltd
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Key performance indicators Key performance indicators (KPIs) are a set of metrics that measure how effectively a business is achieving its objectives or critical success factors (CSFs).
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  • Spring '16
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  • Business Industry Skills Council Ltd, Industry Skills Council, Business Industry Skills

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