BSBINM601 Manage knowledge and information - Presentation .pptx

Obtain information on
business needs
BSBINM601 Manage knowledge and
information
Session 1
© 2016 Innovation and Business Industry Skills Council Ltd

Unit overview
At the end of this unit, you should know how to:
 obtain information relevant to business issues
 analyse information and knowledge
 take decisions on business issues identified
 disseminate information to the organisation.
© 2016 Innovation and Business Industry Skills Council Ltd

Purpose of this presentation
At the end of this session, you should know how
to:

review feedback and business performance data

identify and analyse business problems and issues

identify information required to reach a decision

source and gather reliable information

test information for reliability and validity

utilise formal and informal networks.
© 2016 Innovation and Business Industry Skills Council Ltd

Group discussion
Knowledge is power
(Francis Bacon, 1597)
How important is knowledge and information to
the success of businesses today?
© 2016 Innovation and Business Industry Skills Council Ltd

Information vs knowledge
Information

Facts provided or
learned about
something or someone

Captured manually
or computerised
systems
Knowledge

Facts, information,
and skills acquired
through experience or
education

Held in people’s
head
© 2016 Innovation and Business Industry Skills Council Ltd

Types of IM and KM systems

Transaction processing systems (TPS)

Customer relationship management (CRM)
systems

Management information systems (MIS)

Enterprise resource planning (ERP) systems

Decision support systems (DSS)
© 2016 Innovation and Business Industry Skills Council Ltd

KM systems
© 2016 Innovation and Business Industry Skills Council Ltd
A knowledge management (KM) system
gathers, stores, manages, extracts, creates
and disseminates knowledge and
information.
Capture /
create
Share /
disseminate
Acquire /
apply

Identify and analyse business
issues

Review performance data

Review customer feedback

Review staff feedback
© 2016 Innovation and Business Industry Skills Council Ltd

Review performance data

When is performance data reviewed? How
often?

Does the business have a formal review
process?

Identify variances to locate potential issues or
problems

Analyse variances to determine is there is an
issue or explanation
© 2016 Innovation and Business Industry Skills Council Ltd

Financial performance data
Budgets

Operating

Sales

Expenditure

Purchasing

Labour

Advertising

Departmental
Financial
statements

Statement of financial
performance (formerly
income or profit and
loss statement)

Statement of financial
position (formerly
balance sheet)

Cash flow statement
© 2016 Innovation and Business Industry Skills Council Ltd

Key performance indicators
Key performance indicators (KPIs) are a set of
metrics that measure how effectively a business
is achieving its objectives or critical success
factors (CSFs).