Running head: ORGANIZATIONAL PERFORMANCE MANAGEMENT 1 Principles of Organizational Performance Management Misti Hollingsworth Western Governors University
ORGANIZATIONAL PERFORMANCE MANAGEMENT 2 Principles of Organizational Performance Management Performance outcomes are important to measure because they can help you understand how well your organization is accomplishing their goal for providing high quality care. It also enables the organization to analyze what changes need to be made in order to improve the quality of patient care. It enables management to understand what is working well and what needs improvement and allows the measurements to be shared with other managers so that each department can build on the other’s success. The Performance Data Scorecard Performance measurement is a regular collection and review of data that allows an organization to determine if correct processes are being performed and goals are being achieved. The focus is on the organization as a whole rather than on an individual provider and allows the organization to evaluate whether the correct processes are in place to achieve the organizations goals. The balance scorecard for this organization is listed below. Measure Outcome Necessary Process Drivers Quality 100% of patients receiving a surgical procedure will receive a pre-operative antibiotic within 60 minutes of the incision unless contraindicated Implement storage of pre-operative antibiotics in the pre- operative and operating room Pyxis Financial – increased quality will decrease costs associated with of surgical site infections and readmission rates. Satisfaction - Patients who receive their pre- op antibiotic on time will experience a decrease in surgical site infections and length of stay which will increase patient satisfaction. Performance Improve HCAHPS Implement patient Financial – Improved
ORGANIZATIONAL PERFORMANCE MANAGEMENT 3 scores to 95% satisfaction surveys and follow up phone calls. Follow up on negative surveys and complaints. performance will increase patient satisfaction and resulting in return visits and increased referrals Satisfaction – patients who feel satisfaction with their care will return to the facility for future service and speak highly about the facility to their friends. Safety Improve compliance with hand hygiene protocols to 99% across the surgical department Implement hand hygiene observation of staff. Supply multiple easy to access areas with sinks as well as foam and hand sanitizer stations along hallways and at doorways to patient rooms and patient care areas. Financial – Improved safety will decrease hospital acquired infections which will decrease costs of prolonged hospitalization and readmission rates.
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- Spring '18
- Health care provider, Organizational Performance Management