Chapter 8 M Business and NOTES.pdf - We continue part 3 of your textbook Managing for Quality and Competitiveness with chapter 8 Managing Service and

Chapter 8 M Business and NOTES.pdf - We continue part 3 of...

  • Test Prep
  • myrandtrinity
  • 37
  • 100% (1) 1 out of 1 people found this document helpful

This preview shows page 1 - 6 out of 37 pages.

We continue part 3 of your textbook, Managing for Quality and Competitiveness, with chapter 8, Managing Service and Manufacturing Operations. 1
Image of page 1
Operations management (OM), the development and administration of the activities involved in transforming resources into goods and services, is of critical importance. Operations managers oversee the transformation process and the planning and designing of operations systems, managing logistics, quality, and productivity. OM is the “core” of most organizations because it is responsible for the creation of the organization’s goods and services. Historically, operations management has been called “production” or “manufacturing” primarily because of the view that it was limited to the manufacture of physical goods. Its focus was on methods and techniques required to operate a factory efficiently. The change from “production” to “operations” recognizes the increasing importance of organizations that provide services and ideas. 2
Image of page 2
Today, OM includes a wide range of organizational activities and situations outside of manufacturing, such as health care, food service, banking, entertainment, education, transportation, and charity. Thus, we use the terms manufacturing and production interchangeably to represent the activities and processes used in making tangible products, whereas we use the broader term operations to describe those processes used in the making of both tangible and intangible products. Manufacturing provides tangible products such as a printer. Operations provides intangibles such as a hotel stay. 3
Image of page 3
At the heart of operations management is the transformation process though which inputs are converted into outputs. Inputs are the resources – such as labor, money, materials and energy – that are converted into outputs. Outputs are the goods, services and ideas that result from conversion of inputs. Operations managers control the process by taking measurements (feedback) at various points in the transformation process and comparing them with previously established standards. If there is any deviation, the manager may take corrective action. 4
Image of page 4
The transformation process combines inputs in predetermined ways using different equipment, administrative procedures, and technology to create a product. The figure on this slide displays the transformation process of operations management. To ensure that this process generates quality products efficiently, operations managers control the process by taking measurements (feedback) at various points in the transformation process and comparing them to previously established standards. If there is any deviation between the actual and desired outputs, the manager may take some sort of corrective action. All adjustments made to create a satisfying product are a part of the transformation process.
Image of page 5

Want to read all 37 pages?

Image of page 6

Want to read all 37 pages?

You've reached the end of your free preview.

Want to read all 37 pages?

  • Spring '14
  • BernardE.Imhoff
  • Management, Operations Manager, transformation process

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern

Stuck? We have tutors online 24/7 who can help you get unstuck.
A+ icon
Ask Expert Tutors You can ask You can ask You can ask (will expire )
Answers in as fast as 15 minutes