BUS 303 Notes (Week 9).docx - BUS 303 Notes(Week 9 Chapter 7 Notes Truth is a process Peter Adario(firing Mcneil conflict thought of this case study

BUS 303 Notes (Week 9).docx - BUS 303 Notes(Week 9 Chapter...

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BUS 303 Notes (Week 9) Chapter 7 Notes: Truth is a process Peter Adario (firing Mcneil conflict): thought of this case study from his MBA days, 12 years earlier. It was about a decision that James Burke, a chairman of Johnson & Johnson, to pull all capsules of Tylenol with a retail value of $100 million, from the nation’s shelves, after 6 people in Chicago area died from poisoned Tylenols. This was a defining moment for Burke as it revealed, tested, and renewed (shaped) the company’s commitment to its ethical values and its corporate credo. Peter Adario admired Burke’s decision and wanted to follow it. So he decided to contact Mcneil and Walters to come to an agreement between the two women (Something like Mcneil has to finish work on time but could take some work some or telecommute; work every other Saturday etc.) He did this because we wanted to send two clear messages; 1) he wanted to show how managers working for him could make difficult decisions with sensitivity and thought instead of bulldozing their way through a solution 2) he wanted to foster the family-friendly workplace Peter Adario felt good about this decision however as Adario went back to his office he found out that McNeil had been fired. Walters told other managers including a senior vice president about the situation and he helped in firing McNeil. This was a defining moment for Adario’s unit because this sent out two messages: 1) families are an impediment to the efficient operation of this company 2) it’s okay to go around your boss (in this case Adario and how Lisa Walters went around him to Senior vice president) The contest of Interpretations: The idea that an identical situation amongst people (or groups) is interpreted differently. Basically people come to different conclusions to situations so you shouldn’t assume everyone would do what you
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would do in a conflict (similar to Peter Adario looking at Kathryn McNeil conflict differently than Lisa Walters). Where Adario saw right versus right Lisa Walter saw right versus wrong. Had Adario recognized that his view was one of many interpretations he could have proceeded more successfully. Once Adario was clear about the values he wanted to encourage in his department, he should have asked himself the first of four important questions: What are the other strong, persuasive, competing interpretations of the situation or problem that I hope to use as a defining moment for my organization?
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  • Summer '19
  • Senior vice president, McNeil, Peter Adario, Adario

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