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410 final review


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C OMM . 410- O RGANIZATIONAL C OMMUNICATION F INAL E XAM R EVIEW S HEET General Study Tips: The exam will be a combination of multiple choice questions and short essays. The exam is comprehensive, so you should be prepared to answer questions that ask you to link new materials back to major concepts that we learned in the first half of the course. The multiple-choice questions will generally center on the vocabulary terms from each chapter and descriptions of basic concepts. The goal of these questions is to allow you to demonstrate your understanding of the concepts. A good way to study for these is to define the key terms from each chapter and study your class and textbook notes . The short essays are designed to test some higher-level learning and will ask you to compare, contrast, evaluate, and synthesize different concepts. They may involve asking you to analyze an example provided, similar to some of the in-class activities. Examples of such questions are below. Review Questions: 1. Compare and contrast the understandings of power as “domination” and power as “discipline.” What are the implications of viewing power as discipline in organizational settings? Power as domination: ability to get people to do what you want; power is possessed by the people in charge; power is problematic in this sense. Power as a discipline: power exists in all relationships; power is given to others, power is malleable, power imbalances are the problem. To view power as discipline in an organizational setting we must acknowledge other’s expertise, responsibilities and powers within the organization. All employees have a responsibility and something to offer, thereby having the organization give them some power. In order to be as efficient as possible, an organization must rely on each individual to take this power and get the job done. People must trust and respect each other enough to listen to what they have to say and acknowledge their input regardless of their status. 2. What is the difference between surface and deep structures of power? Give an example of how these are evident in your organization. The surface structure of power is the overt, conscious level of power, consisting of the open face and the hidden face. The open face consists of overt displays of power like threats, promises, negotiations, orders, coalitions, and gag rules. The hidden face of power consists of the forces that regulate public and private issues, such as knowing what can be discussed in public and what cannot. The deep structure of power is the level of power that operates below the employee’s conscious awareness. It is the assumptions of society that guide and constrain an employee’s actions. In my organization, the sorority TriDelt, the surface structure of power is very evident in chapter meetings, where the president and other elected officers regularly exhibit open
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faces of power by ordering girls to be quiet, to participate in philanthropy events, and telling us what we cannot discuss with people who are not members of the sorority.
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