exam2comreview - EXAM 2 REVIEW - COM 225 RACHEL SHAPIRO...

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EXAM 2 REVIEW - COM 225 RACHEL SHAPIRO CHAPTER 4 The Nature of Emotion Emotion is the most powerful of human experiences and typically involves thoughts, intense arousal, and communication. Emotions are such significant life events that we feel compelled to engage in emotion-sharing with our relationship partners. Sometimes communication about our emotions leads to emotional contagion. Six primary emotions appear to exist, based on consistent patterns of nonverbal behavior: surprise, joy, disgust, anger, fear, and sadness. Sometimes we experience more than one of these primary emotions simultaneously; the result is blended emotions. Emotions are relatively rare compared to feelings, which occur numerous times daily, and typically arise and decay with little conscious awareness. Moods endure much longer than either feelings or emotions and have pronounced effects on our perception and communication. Many of the most widely practiced techniques for improving bad moods are ineffective. Forces Shaping Emotion Culture, gender, and personality all play powerful roles in shaping our experience and expression of emotion. As just one example, we each learn cultural display rules growing up that influence what we believe to be socially acceptable and desirable emotional communication. Managing Your Emotional Experience and Expression Effective emotion management is a critical part of emotional intelligence. Two of the most common ways people manage their emotions after they have occurred are suppression and venting. Strategies people use for preventing emotions before they occur include encounter avoidance, encounter structuring, attention focus, and deactivation. Of all the strategies availible to people for managing their emotions, by far the most effective is reappraisal. Reappraisal can be used to effectively manage both positive and negative emotions, and it results in dramatically improved emotional communication. Challenging Relationship Emotions Although an entire industry exists offering advice for how to permanently maintain passion in romantic relationships, most people experience intense passion in the early stages of their involvements and then a steady decline the longer the relationship endures. Anger is extremely difficult to manage, given its intensity. People who routinely manage anger through suppression sometimes develop chronic hostility. Others mistakenly think that openly venting anger will purge them of it because of their
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belief in catharsis. When anger has already been triggered, an additional approach for managing it is the Jefferson strategy. Providing a time delay between the onset of anger and your communicative response can be especially effective during online communication. Grief is intensely demanding. Managing one's own grief is best accomplished through
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This note was uploaded on 03/25/2008 for the course COM 225 taught by Professor Morrison during the Fall '08 term at Michigan State University.

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exam2comreview - EXAM 2 REVIEW - COM 225 RACHEL SHAPIRO...

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