Jade Leong 500627912
Case 2: Can Airlines Solve Their Baggage Handling Problems?
1.
The different types of transactions that are handled by baggage handling systems include moving
bags from check in area to the departure gate, moving bags from gate to gate, and moving bags from
the arrival gate to the baggage claim area. The systems must be both accurate and fast, baggage
should move from its current location to its destination faster than travellers can get there. This
process involves a lot of input data, processing, and output data. When computers in the system scan
the bar code, they process the information it contains (output) and determine where to send your bag.
After being scanned once, the system always knows where a bag is at any point.
2.
Management:
At check-in, bags must be tagged correctly and data must be entered correctly. The
tags contain information and a bar code that all of the computers in the baggage handling system can
read. Once bags reach the gate, they enter a sorting station where airline employees use computer
terminals to send bags to the correct plane.
Organization:
Travellers were already unhappy about the poor baggage handling service they
received, but paying for often spotty and unreliable services was the major source of customer
dissatisfaction in the airline industry. Lost and mishandled baggage can be a large reduction for
airlines. By implementing baggage-handling systems successfully, it can reduce expenses in the long
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- Fall '16
- Avianca, baggage
