IE E1-111 (Intro to Quality).pdf - Industrial Quality...

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Industrial Quality Control (Introduction to Quality)
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Price = Cost + Profit Price = f(cost, profit)
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Profit = Price - Cost Profit = f (price, cost)
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13M tires = 271 highway deaths = $1B
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880,000 SUV’S in 2005
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1.8 million batteries recalled
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7 deaths
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$390B a year* *2001 figures
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Quality (n.) Latin word “ qualis ” = of that sort
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4 Definitions of Quality
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Quality (Juran) “fitness for use” Quality of Design Quality of Conformance
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1. Ability to satisfy stated or implied needs 2. Product or service free of deficiencies Doing the right things ----> Quality of Design Doing things right ----> Quality of Conformance Quality (ASQ) Technical definitions
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“What is worse than not doing things right is doing right those things that shouldn’t be done at all.”
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“I’m a slow walker, but I never walk backwards.” Abe Lincoln
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Doing the right things and things right all the time. Quality Simplest definition
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Inversely proportional to variability Quality Modern Definition
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Dimensions of Quality
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Critical-to-Quality (CTQ) Quality Characteristics Physical Sensory
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