BSBLDR502 - Formative assessment 2.docx

BSBLDR502 - Formative assessment 2.docx - BSBLDR502 LEAD...

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BSBLDR502 - LEAD AND MANAGE EFFECTIVE WORKPLACE RELATIONSHIPS FORMATIVE ASSESSMENT 2 Activity 5 1. How would you define trust in one sentence? The belief that somebody/something is good, sincere, honest, etc. and will not try to harm or trick you 2. Identify and describe two traits that you have that would help you to gain and maintain the trust and confidence of colleagues and external contacts. Provide an example of a time when you demonstrated each trait. (150–200 words) [1] Honesty Honesty is one of major important train to maintain trust and confidence. In fact honesty is often used as a synonym for trustworthiness due to its ability to create peace of mind and promotes relationships of trust. Honesty makes relationships stronger by promoting trust. If someone discovers that he has been lied to, he is more likely to doubt the liar's words in the future. This not only limits the possibility of favorable treatment for the one who lies, but reduces the opportunity for cooperation between the two parties. Workers and contacts will continue to trust and respect leaders if they are honest even when they are delivering an unwelcome message. For examples, I always tell the truth because even small lies and twisted truths are still lies. Moreover, I willingly share honest information, even if it's to my disadvantage and show my bad side. [2] Consistent in words and behaviors Consistency is one of the simple techniques in existence for building trust and confidence of colleagues and external contacts. Consistency establishes reputations, leads to great achievements gained slowly over time. When people get what they want, they are happy and will return. Managers and leaders must be consistent in their behavior and attitude. This sets a good example for employees and eases concerns. If bosses are inconsistent, it can waste valuable time for both employees and customers. That's why trust is built upon the foundation of consistency
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For examples, I always go to work on time every day and stay remain at the last required minutes. When I do work, I always follow up the job description, company’s code of conduct and standards. Furthermore, I always try to keep my promises and will do what I said 3. Identify and describe the type of behavior you find most damaging to trusting relationships. Explain how it might affect relationships with external relationships (50–100 words). One of the easiest ways to destroy trust in work relationships occurs when leaders take credit for the work of employees. This will lead to resentment and might ultimately lead to a situation where workers no longer work as hard or intentionally set out to sabotage the reputation of their leader by turning in poor quality work, spreading rumors or agitating against them.
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  • '17
  • N/A
  • Ethics , boss, sales manager

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