BSBLDR502 - Summative assessment 2.docx

BSBLDR502 - Summative assessment 2.docx - BSBLDR502 LEAD...

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BSBLDR502 - LEAD AND MANAGE EFFECTIVE WORKPLACE RELATIONSHIPS SUMMATIVE ASSESSMENT 2 You are a manager of a team of workers. You have come to realize that you have poor workplace relationships with those workers and that workers have poor relationships with each other. Describe what you could do to improve these relationships to ensure that morale improves, productivity increases and a sense of teamwork is developed. Make sure you explain why effective workplace relationships are necessary. You will need to discuss: + Communication in relation to the achievement of work responsibilities + Consultation + The resolution of issues raised by workers + The cultural diversity of workers + Ethics + Winning the trust and confidence of workers + Interpersonal communication styles + Networking + The management of conflict + Any relevant legislation Your response should be approximately 2,500–3,000 words. Use examples in your response wherever possible. Whilst you can use materials presented in this unit, you will need to demonstrate that you have conducted your own research. Make sure you reference any sources used in your response. I. Introduction Developing workplace relationships is important because it helps employees feel more satisfied at work and fosters a positive environment in the workplace. Good workplace relationships will built on trust allow employees to share knowledge freely and allows
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them to listen to input from one another when working together to find the best solutions. An employee who is mindful of the impact of his actions on others always avoids creating negative emotions in other people and tends to communicate in an open and honest manner. To develop the workplace relationships, the manager should use several strategies and help their employees to get higher performance. II. Action strategies to improve workplace relationships 1. Workplace communication Good workplace communication is vital to an organization's ability to be productive and operate smoothly. Understanding the benefits of effective communication helps companies place a focus on developing a workforce that is able to communicate within the firm and with business partners. Some companies spend a lot of money to train their employees on how to effectively communicate. Through good communication, employees help each team member know their roles, strengths and values and creates a healthy work environment. When employees are satisfied with their jobs, they are able to efficiently perform their duties with a positive attitude. The result of a team that works together is high productivity, integrity and responsibility. Through training, employees have skills to reduce the barriers erected and negative conflict because of language and cultural differences. Companies can avoid cultural confusion and miscommunication by training international employers early in their careers and on a regular basis. Moreover, employees feel empowered if managers are able to listen to them and respond, this leads to an increase in employee job satisfaction. Employees have to feel secure that they are receiving truthful and updated
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  • '17
  • N/A
  • Conflict, partner, fifteen minutes

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